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    • Add Remote Recording Storage | OneCloud Support Portal

      Add Remote Storage Configuration This feature may need to be turned on for your account. Contact your Account Manager if you are unable to see the Recording Storage Settings. 1. Navigate to the Portal and the Call History screen. Click on the ...
    • How to Configure OneCloud Integrator + HubSpot

      How to Configure OneCloud Integrator + HubSpot Overview: The OneCloud HubSpot integration is a zero-touch solution designed to automatically log Voice/Calls, SMS, and Meetings at the contact level within HubSpot. Once configured, this integration ...
    • OneCloud Professional Contact Center - Supervisor Dashboard Settings Menu

      OneCloud Professional Contact Center - Supervisor Dashboard Settings Menu The Settings Menu allows administrators to configure key aspects of the contact center experience, including SLA expectations and agent status tracking. General Tab – SLA ...
    • OneCloud Professional Contact Center - Analytics Descriptions Reference Guide

      Table Settings Options and Descriptions Reference Guide Queue Stats Table Settings Options and Descriptions Call Handling Metrics Call Volume (VOL): Total number of calls originating through a call queue, including answered, abandoned, forwarded, and ...
    • OneCloud v44.4 Release Notes | OneCloud Support Portal

      OneCloud V44.4 Release Notes Release Date: 10/07/2025 New Features AI Voice Agent functionality with comprehensive agent management system Agent Call History feature for tracking AI voice agent interactions Calendar integration capabilities for AI ...