3CX: How to Send a Welcome Email

3CX: How to Send a Welcome Email

Welcome email contains important information for an extension. You can download links for the apps, get a QR code for app provisioning, a voicemail PIN, and some basic getting started tips.

Sending a Welcome Email as an Admin

The Welcome Email can be resent from the extensions page.

1. Log into the 3CX Admin Portal.

2. Click “Extensions” on the left menu items. 

3. Check the box next to the users you wish to send the Welcome Email.

4. Click “Send Welcome Email” at the top of the page. 

Sending a Welcome Email as a User

From the 3CX Windows App:

1. Open your 3CX Windows Application.

2. Press the Menu icon in the top right.

3. From the drop-down options, select “Resent Credentials.”

From the 3CX iPhone App:

1. Open your 3CX iPhone App.

2. Press the hamburger menu in the top left.

3. Press Settings.

4. Press Resend Credentials.

    • Related Articles

    • 3CX: Turning On Voicemail to Email for Users

      Voicemail to email is a useful, time-saving feature included in 3CX that allows voicemails left to your office extension to be delivered directly to your email address. Note: A user must have an email that is programmed for voicemail to email to work ...
    • 3CX: How to Add an Email Address to End Users

      Note: ONLY users with administrative access privileges can make changes to the profile of other users. To add an email address to a user: 1. Click Extensions in the sidebar menu. 2. Locate and select the User by checking the empty square on the left ...
    • 3CX: Logging on to the Web Client

      To log into the 3CX Web Client, you'll need your ""Welcome Email."" In the Welcome Email, you’ll find your credentials and a link to the web client. Each user has their own set of credentials and will need their own Welcome Email. Note: If you do not ...
    • Using the 3CX Android App

      The 3CX smartphone app for Android allows you to seamlessly take your office communications with you wherever you go. Access the company phonebook, make calls, send chat messages, and more from the palm of your hand. There’s no need to use your ...
    • Installing the 3CX App for iOS

      1. Open the App Store, search for 3CX and tap Install. 2. When the app is installed, open it, Agree with the License Agreement and authorize its permissions. 3. Automatically configure the app by opening your Welcome Email and scanning the included ...