3CX: How To Set User-Configurable BLF Function Keys
The 3CX App for Windows also includes an integrated BLF panel. It works just like the BLF panel on your IP Phone where a small light indicates whether an extension is available or busy. To enable the BLF panel, click the “Quick Menu” on the top right of the app and select “Show BLF side panel”.
You can initiate a call just by clicking the BLF icon for your desired contact. Transferring calls from the BLF panel is as easy as making calls. You can transfer a call before or after you have answered, by clicking the BLF icon for the desired contact.
Note: With the BLF panel you can only make blind transfers.Configuring the BLF panel
You can configure the BLF panel through the 3CX App for Windows, the 3CX Web Client or your administrator can configure it for you through the 3CX Management Console. Match a BLF button with an extension to show the status of that extension. While the number of available BLF buttons varies per phone, the 3CX app has no such limit and you can have up to 36 BLF indicators per page.
You can also link BLF buttons to a shared parking place or a speed dial. This allows users to easily park or unpark calls by pressing the assigned BLF button. The following options are available for BLFs:
- BLF – shows the presence of another extension.
- Speed Dial – link to a contact for easy calling.
- Custom Speed Dial – assign to a custom phone number.
- Shared parking – link to a shared call parking number.
- Agent Login / Logout – assign to alternate between Login/Logout for queues.
- Change status – link to change to the selected status.
You can configure the BLF panel with these steps:
1. Right-click on the BLF button to edit and then select “Configure.”
2. In the “BLF Settings” window select the type of BLF.
3. Select the extension or number to associate with the BLF.
Related Articles
3CX: Managing Hot Keys
With the “Hot Keys” feature you can manage calls using your keyboard. For example, you can answer an incoming call just by pressing the Shift + A combination on your keyboard, without opening the app. To enable Hot Keys: 1. Click the “Gears” icon to ...3CX: Managing Your Queue Status (Logging In & Logging Out of the Queue)
Note: Your 3CX may look different depending on your version. The below article is based on V16. Global Login and Logout The global queue toggle will add an agent to all queues in operative mode or remove them from service. However, it will NOT ...3CX: How to Create Extension Groups
Note: Only Administrators are able to make changes to the Extension Groups functionality. The below video takes you through the steps of creating extension groups so you can group your extensions based on departments and the different roles and ...3CX: How to turn on Intercom
Intercom enables you to make an announcement to a single extension with two-way audio, i.e. the called party can respond without picking up the handset. Settings Required for Intercom Configure the intercom dial code in “Settings” > “Dial codes” > ...3CX: Logging on to the Web Client
To log into the 3CX Web Client, you'll need your ""Welcome Email."" In the Welcome Email, you’ll find your credentials and a link to the web client. Each user has their own set of credentials and will need their own Welcome Email. Note: If you do not ...