Teams Operator Connect with OneCloud

Add OneCloud as Operator Connect Provider

1: Login to Teams Admin Center

Navigate to https://admin.teams.microsoft.com and login with your Teams Admin credentials.

2: Operator Connect

Navigate to "Voice > Operator Connect"



3: OneCloud

Find OneCloud in the list of available operators and select it:




4: Add as my operator

Fill out the operator settings and contact info:



Click "Add as my operator"



In order for OneCloud to add numbers into your Teams environment you must have at least one Emergency Address provisioned. Follow this guide to setup an emergency address if you don't already have one.
Additionally, if you wish for TelWare to manage the programming and provisioning of numbers ordered via Operator Connect, you can do so by registering as a partner with TelWare.  Let your account manager know or open a ticket and we will send your global admin an invite via email.

    • Related Articles

    • OneCloud Connect: V2.0.1 Release Notes

      New Features OneCloud Connect PWA Google Calendar Integration Bug Fixes Some participants joining meeting with moderator privileges Fixes to add and edit of personal meeting IDs Fixes to Microsoft 365 calendar syncing Copy link had incorrect meeting ...

    • Understanding Chats vs. Channels in OneCloud Connect

      In OneCloud Connect, effective communication is key to productivity and collaboration. Two primary ways to communicate within the platform are through Chats and Channels. This article will help you understand the differences between these two ...

    • OneCloud: Analytics Wallboard Guide

      Welcome to the call center analytics user guide. This article has been designed to help familiarize you with the basic layout, as well as guide you through creating an analytics board and some advanced features. Accessing the Analytics Board Note: To ...

    • OneCloud Connect: V2.0 Release Notes

      New Features Camera and Mic checks before joining a meeting Test Mic play playback Auto-knock new guests Allow customization of in meeting UI Random meeting room ID Show past meeting participants OneCloud status updates Dark Mode and Light Mode ...

    • OneCloud Connect: How to Start a Meeting Room

      How to start a meeting room on OneCloud Connect (free version) 1. Go to OneCloud Connect. 2. Click Start a new Meeting. 3. The meeting will start with the Lobby feature enabled. The Lobby feature requires users to ‘knock’ on the ‘door’ of the ...