OneCloud AI Agent | Generic Calendar Configuration

OneCloud AI Agent | Generic Calendar Configuration

OneCloud AI Agent | Generic Calendar Configuration

Info
Give your AI-Agent the ability to easily share a single booking link with Generic Calendar. This integration makes it simple for customers to schedule appointments with you directly, providing a quick and convenient experience

📋 Setup Steps

  1. Login to your OneCloud Portal
    🔗 https://myonecloud.com/portal/home
  2. Select AI Agent

  3. Navigate to your AI Agent and select the pencil icon
  4. From the left-hand menu, select Actions under Advanced
  5. Select Enable on Generic Calendar
  6. Read the Setup Instructions

⚙️ Configuring Generic Calendar In Call Action

📱 SMS Template Configuration

  • Modify the SMS template as needed
  • Recommended: Keep templates under 160 characters for SMS best practices
  • Use {booking_link} to dynamically insert the booking link into SMS messages

📅 Adding Calendars

Capacity: You can add up to 20 calendars with the generic calendar integration

📋 Requirements

  • Booking Link: The URL for your calendar booking page
  • Keywords: Specific terms the AI agent uses to identify which booking link to send
    • Example: "AI Agent Sales, UCaaS"

💡 Pro Tip

Use a URL shortener for your calendar booking links to ensure SMS messages stay under 160 characters for optimal delivery.

Example:
  1. bitly.com
  2. tinyURL.com

    • Related Articles

    • OneCloud AI Agent | Calendly Configuration

      OneCloud AI Agent | Calendly Configuration Easily schedule time with your AI-Agent through our Calendly Integration. Share a personalized link that allows others to book meetings with you directly, making scheduling fast, simple, and hassle-free. ? ...

    • AI Agent

      Welcome to your AI Agent setup journey! This guide will walk you through creating a virtual agent that represents your business professionally and handles calls intelligently. Getting Started in 4 Easy Steps Configure Your AI Agent Customize ...

    • Custom Call Center Agent Status | OneCloud Support Portal

      Call Center Supervisors can add custom agent statuses. Pre-defined statuses are broad descriptions such as "lunch", "break", and "available". By using a custom status, the Supervisor has increased granularity on call center reports. Note that custom ...

    • OneCloud v44.4 Release Notes | OneCloud Support Portal

      OneCloud V44.4 Release Notes Release Date: 10/07/2025 New Features AI Voice Agent functionality with comprehensive agent management system Agent Call History feature for tracking AI voice agent interactions Calendar integration capabilities for AI ...

    • OneCloud Glossary

      OneCloud Glossary Analog Phone Traditional phone line installed by the phone company. Commonly referred to as a landline. Answering Rule A set of conditions and an action when a call is received. e.g. Call screening, call forward, simultaneous ring, ...