Configure AlertBlast Often times it may be beneficial to trigger a Blast from your desk phone. In this guide we will discuss how to do this with a Yealink phone registered to OneCloud. The first thing one must do is setup a Saved Job in AlertBlast. ...
The Basics You can access your account by navigating to myalertblast.com or through myonecloud.com. The home screen provides a brief overview of the steps to follow to create and send a Message. Contact Groups must be created before the sequence of ...
Welcome to the call center analytics user guide. This article has been designed to help familiarize you with the basic layout, as well as guide you through creating an analytics board and some advanced features. Accessing the Analytics Board Note: To ...