You can access your account by navigating to myalertblast.com or through myonecloud.com. The home screen provides a brief overview of the steps to follow to create and send a Message.

Contact Groups must be created before the sequence of Steps. See the Add Contact Group instructions for creating contact group(s) and adding contacts to it.

Create Message

  Messages can be personalized by using the Personalize drop-down menu and adding from the available variables.

  The i  icon displays tips on how to use these Personalize variables.

Choose SMS, Voice, Page, Email, Device, Push

The Add Message Type button will let you choose among the delivery options. Click on it, then select the delivery method(s).
Text Alerts (SMS) are preselected. You can send a Notification using only one delivery method, or multiple delivery methods at once.

Text Alert – sends message via SMS
Voice Alert – sends a pre-recorded or Text-to-Speech message through a phone call
Page Alert – sends a message to IP intercom devices
Email Alert – sends message via Email
Device Alert - sends message to SIP End-Point devices
Push Alert - sends messages to the AlertBlast App

Choose Contact Group(s)

Contact groups must be previously created to be available for choosing. See the Add Contact Group instructions for creating a contact group and adding contacts to it.

For this step, grab the desired Contact Group(s) and drag it over to the delivery method(s). You can add contacts to all delivery methods or leave blank the ones you do not intend to use. You can also use different delivery methods with different contact groups.
For example: a Voice message can be sent to one group, and an Email or SMS to another group simultaneously using the same AlertBlast.

Contact Group

Send, Schedule, Save

Click on Send your Message button to have the message delivered immediately.

                                                                     

Scheduling and Saving Alerts

As part of Step 4, Notifications can be saved and or scheduled to be delivered at a later date or time. From the Home screen click on the  symbol found on the right side of the Send Your Message button; it will populate two options: Schedule and Save.

Schedule

It is advisable to inform your contacts to save your AlertBlast telephone number on their devices so they can easily identify you as the sender of the Notifications.

Add Contact Groups

Contact Groups need to be created and have existing Contacts before they can be used.
To build a Contact Group click on the Groups tab on the left side menu.

• Create group name, you can also provide a description.
• Under Type, there are three options: standard, page, and device
-select page for a paging-system-only group.
-select device for a device-only-group. These can be any end-point device that can receive messages. (ie. IP-phones, wallboards, electronic signs, monitors and other network devices)
-select standard for all other contact groups. Then hit submit.

Add Contacts to a Group

Read about the Enable SOS under the Advanced Features section.

A new window will populate with the newly created QR code and short URL link, as well as a Short Code that can be used for contacts to register using the AlertBlast App.

2. From the Contacts menu you can add and or edit individual contacts which can later be assigned to a Group.

You have options to add contacts manually, by importing a CSV file (a link is provided under this option to download a sample CSV file), by importing from Salesforce directly, or importing from the Paging adapters on OneCloud.

Click on the Add Contact button for these options.

Advanced Features

Jobs

Analytics for a specific Job can be accessed by clicking on the  icon.

Keyword Triggers

A Keyword is a word or phrase that can be use in a SMS that triggers an automatic reply with a pre-selected Response or an Action within the system. Ex. a keyword trigger to send a message to a Teams Group, a keyword trigger to add a user to a OneCloud Callback Queue, or a keyword trigger to sign up someone to your email list/Contact Group.      

To add keyword triggers, click on the Keyword Triggers tab on the left-hand side menu.

Then, click on the Add Keyword button.  

On the populated window:

• Select the desired phone number if applicable.
• Select an Action Type:
  
  – Text Response
  – Webhook – will trigger a webhook on another application for a real-time API call.
  – Subscribe – will populate Contact Group to choose from, can create new, or recall existing contact group.
  – Email – will send a notification and a message to an email of your choice
  – Call Back Queue – will populate a Call Queue to choose from: a Queue Auto response, a No Agents response, or Email if unavailable response.
      For example: a Queue Call Back allows your users to request a call back from your OneCloud system. The user’s phone number will be added to a queue in OneCloud and when
      an Agent becomes available, the system will call your agent and then connect them with the user requesting the call back.  
  – Microsoft Teams – sends a Notification/Alert to a Teams channel.

• Type keyword or phrase (no spaces)

• Type desired Response or Action

• Click on Submit

Conversations

Conversations show the communications history between SMS Alerts and Contacts.

Integrations

The integrations screen will allow you to import Salesforce Campaign content that can later be added to Contact Groups.

There are two buttons with User Guides, one for importing, and one for API setup.

Alert Dashboard

The Alert Dashboard allows you to share pre-configured Jobs to be executed by another user without Admin credentials. This user would access the Dashboard through a weblink and a passcode. 

Enter a Name, Description, a PIN (dashboard will not be accessible without the chosen PIN), choose the Job(s) you want to display on the Dashboard. When ready click Submit.

The created Alert Dashboard Job should now display. It will show a URL link as well as the created Pass Code/PIN. You can now share this link and passcode with another user.

SOS Configuration

Reminders

To add a new reminder, click on the Add Reminder button.

For Reminders, the Contacts can only be added by uploading a CSV file. Use the given example as your template. 

Send From

Some companies will have multiple dedicated lines from which to send an AlertBlast. If that is the case, from the Home screen or when prompted, select the desired telephone number from the Send From pulldown menu.