Teams Admin: Configure Direct Routing with OneCloud

Teams Admin: Configure Direct Routing with OneCloud

Login

Start by checking your email for an invitation from "noreply@teams.onecloud.us":



Clicking "Accept Invitation" will automatically take you to the admin portal.

OR

Navigate and login to https://admin.teams.onecloud.us

Add Account

Click the blue "+ Add Account" button and fill out the account information:

Enter your OneCloud domain name in the "Reference" field exactly as it appears in the OneCloud portal (Not the description)
Description: TelWare Corporation
Domain: telware



Order Subscriptions

Select the desired products for this account (can be modified later)



Here we've selected the PBX User Trial license.

Invite Account Owner

Input the email address for the account owner, this will allow the recipient to log into this portal (Optional)

When you're finished, click the blue "Add" button at the bottom right.

Customer Portal

Once you've created the account, click the "Customer Portal" button:



And navigate to the "Getting Started" Page. You will be met with the Teams Link Wizard.

Prerequisites

Take note of the prerequisites listed on this page as all conditions must be met to continue:



Click the "Check my Tenant" button and sign in with a global admin account for the tenant that will be linked to OneCloud.



Once the check finishes, you should see green checkmarks on each requirement:



If you see any red, take note of the failed prerequisite and take proper action to resolve and click "Check My Tenant" again. 

Click "Next"



PBX/Trunk

This is where we will connect to the OneCloud domain. In the "PBX" tab, configure the PBX as follows:



Enter the OneCloud domain name in the "SIP Domain" field as shown above.

Manage Teams Calling Policy:
Enabling this option will automatically add any users configured in the connector to a policy that sets the Voicemail and Music on Hold parameters as configured on this screen. Leave unchecked to manage this manually via the Teams admin portal

Leave these settings alone:



Click "Save" then "Next"




Teams

You will then be prompted to sync with the Teams environment. Click the Sync button and wait approximately 15-20 minutes for the setup to complete.




Once sync is complete you will see: 



At this stage your Teams environment has been configured for Direct Routing with OneCloud, all that is left is to configure the users themselves.

Click "Next" to begin configuring Teams users for Direct Routing through OneCloud.

    • Related Articles

    • Teams Admin: Configure Teams Users for Direct Routing

      Prerequisites: Completion of Direct Routing setup: Configure Direct Routing An extension and user have been configured in OneCloud and Microsoft respectively with the necessary licensing for Direct Routing. Login and navigate Navigate to ...

    • Teams Admin: Dynamic Locations

      Dynamic Locations: Dynamic Locations can be used to dynamically update a user's emergency address based on various factors such as the IP address of their machine, the wireless access point, switch, or switch port they are connected to. How does it ...

    • Teams Admin: Build an Auto Attendant

      If not already - Navigate to the Teams Admin Center: Or navigate to: https://admin.teams.microsoft.com Like most everything else in Teams, a resource account is needed before we can build the auto-attendant itself. Step 1: Build a Resource Account ...

    • Teams Admin: Locating Microsoft Tenant ID

      Teams Admin: Locating Microsoft Tenant ID How to find the Microsoft Tenant ID via Microsoft Partner Center If you have established your Microsoft Partner Center, the customer’s Microsoft Tenant ID can be easily accessed by signing into your Partner ...

    • OneCloud: Analytics Wallboard Guide

      Welcome to the call center analytics user guide. This article has been designed to help familiarize you with the basic layout, as well as guide you through creating an analytics board and some advanced features. Accessing the Analytics Board Note: To ...