Call Center Supervisors can add custom agent statuses. Pre-defined statuses are broad descriptions such as "lunch", "break", and "available". By using a custom status, the Supervisor has increased granularity on call center reports. Note that custom ...
When on a call and you need help or additional information, head to the chat bubble icon located on the left. Click on personal chats to find someone that you can talk to that can help you with your situation. Send your message. In the example below, ...
New Features Added Poly Edge E devices to Button Config and NDP. Added Grandstream GRP2670 to Button Config and NDP. Toggle Timeframe now allows for the selection of a remote user and timeframe allowing any phone to monitor another user's timeframe ...
OneCloud V44.2 Release Notes Release Date: 02/06/2025 New Features Added UI elements for domain-wide call blocking in the Manager Portal and ensured blocking rules will be properly enforced by the Core Module. Feature is configured with the following ...