Call Center Supervisors can add custom agent statuses. Pre-defined statuses are broad descriptions such as "lunch", "break", and "available". By using a custom status, the Supervisor has increased granularity on call center reports. Note that custom ...
Start off by logging into your OneCloud CX System. At the top left of your screen, you will notice that as a supervisor, you are given an additional option called “Supervising”. As supervisors, most of your day will consist of supervising other ...