This article explains how to configure local notifications to be sent when somebody calls 911 in an office, healthcare, or other group situation.

In addition to alerting the authorities, notifications should be sent on-site so that immediate care or disaster measures can be enacted. These are set on the domain level.

There are 3 types of notifications:

• Email — Sends an email detailing the 911 phone call.
• Automated call — Dials target numbers with an automated message detailing the 911 phone call.
• SIP Message — Sends a brief text alert to phone screens, where supported.
  
  

Procedure

Portal - Enable Notifications

Notifications are set when editing a domain or site.

1. Log into the Portal.

2. Navigate to Domains.

3. Edit an existing domain. Navigate to the Emergency tab.

4. In the "Emergency Notification" section, there are three options. After typing the values, click Save. 

• Notify Via Phone Call: Type the users or names to receive automated phone alerts.
• Notify Via Email:  Type the email address that will receive email alerts.
• Notify Via Phone Message:  Type the users or names to receive a SIP text message.
  
  

Message Requirements

If using the SIP MESSAGE notification, only specific phones are compatible. Currently we have only found Poly UC and Yealink devices to support this feature. 

Poly UC

The minimum firmware version is 5.7. To configure the feature the following overrides are applicable (replace values in angle brackets):

feature.instantMessaging.enabled="1"
feature.instantMessaging.ring="<ringtone name>"
feature.instantMessaging.displayTimeout="<1-60 minutes>"

Yealink

The minimum firmware version is 86.0.21. To configure the feature the following overrides are applicable (replace values in angle brackets):

features.emergency_instant_messages.mode="2"
features.emergency_instant_messages.displaytimeout="<minutes>"
features.emergency_instant_messages.ring_type="<ringtone name>"
features.emergency_instant_messages.ring_vol="<0-15>"