End of Support Announcement: Legacy OneCloud Products

End of Support Announcement: Legacy OneCloud Products

⚠️ Important Notice: On January 1, 2026, OneCloud will end support for several legacy products. Please review this article for migration information.

Overview

As part of our commitment to providing the best possible experience for our customers, OneCloud is consolidating our product offerings into the unified OneCloud Connect platform. This consolidation will allow us to focus our development efforts on delivering enhanced features and improved reliability.

Affected Products

The following products will reach end of support on January 1, 2026:

Legacy Product Replacement Solution Download/Access Link
OneCloud Integrator for Chrome OneCloud Connect Chrome Extension Chrome Web Store
OneCloud Integrator for Windows OneCloud Connect Desktop Download Center
OneCloud Webphone OneCloud Connect Web OneCloud Connect
OneCloud (legacy) Mobile App OneCloud Connect Mobile Download Center

What This Means for You

  • Service Continuity: Legacy products will continue to function until January 1, 2026
  • No Updates: No new features or security updates will be released for legacy products
  • Migration Required: All users must migrate to OneCloud Connect before the end-of-support date
  • Enhanced Features: OneCloud Connect provides all the functionality of legacy products plus additional features

Migration Steps

  1. Download OneCloud Connect from the appropriate link in the table above
  2. Install the application following the provided installation instructions
  3. Sign in using your existing OneCloud credentials
  4. Uninstall the legacy application once you've confirmed OneCloud Connect is working properly

Benefits of OneCloud Connect

  • Unified platform for all communication needs
  • Regular feature updates and security patches
  • Improved performance and reliability
  • Consistent user experience across all devices
  • Enhanced collaboration features

Need Assistance?

If you have questions about this transition or need assistance with migration, please contact:

  • Your Account Manager for strategic guidance and planning
  • Support Team at support@onecloud.com for technical assistance

Frequently Asked Questions

Will my settings and preferences transfer to OneCloud Connect?

Yes, your account settings and preferences will be available when you sign into OneCloud Connect with your existing credentials.

Is there any cost associated with migrating to OneCloud Connect?

No, OneCloud Connect is included with your existing OneCloud subscription at no additional cost.

Can I continue using legacy products after January 1, 2026?

Legacy products may continue to function for a limited time after the end-of-support date, but they will no longer receive updates or support, and functionality may degrade over time.

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