Mislabeling has become an issue within the industry since each telephone number reputation labeling system uses various data sources to classify its incoming calls. When call recipients report that calls originating from your number(s) show up as “Scam Likely” or “Spam” on their phone, you may use the list of resources provided below to assist with removing these mislabeled caller identifications.

The data sources can be sourced from third-party services or by the telephone service provider themselves. At times, these data sources may accumulate incorrect information indicating that your originating phone number(s) are generating spam or fraudulent calls. Consequently, the intermediate or the terminating service provider may flag your calls as spam.

Below, you will find a non-exhaustive list of data aggregators who provide curated spam feeds to various service providers. You may reach out to them and indicate that your number(s) are being incorrectly flagged as spam. You may also find out the terminating service provider of the called number and reach out to let them know about the problem.

Best Practice Suggestions:

1. Register your number with reputable carrier databases (Referenced Below)
2. Avoid high-volume calling patterns that mimic robo callers. 
3. Keep call durations reasonable and allow rings before hanging up 15 seconds or more, if you end up in voicemail, leave a message do not just hang up.
4. Use verified business information in your caller ID display (We do not generally set up CNAM) on all numbers as it is an added cost, however, can be helpful depending on the calling activity of an organization. 
5. Respond to call blocking requests promptly
6. Don't make hundreds of calls in a short time (that looks like a robot)
7. Keep your business information up-to-date everywhere

NOTE – Please be aware that OneCloud cannot directly influence how the caller information is displayed at the destination.

Verizon

Verizon Spam Feedback

https://voicespamfeedback.com/vsf/

AT&T/Wireless/Call Protect/HIYA

I want to change or remove the caller ID information or Spam Rating of a number

https://hiyahelp.zendesk.com/hc/en-us/articles/115014815387-I-want-to-change-or-remove-the-caller-ID-information-or-Spam-Rating-of-a-number

T-Mobile/FirstOrion/PrivacyStar

Report Improperly Identified Call. Help improve our Scam Likely service by letting us know if we got it wrong.

https://www.t-mobile.com/callreporting

Call Transparency 

Helps validate you are a legitimate business and verifies your calling numbers.

https://portal.firstorion.com/app/landing/#/login

TNS Call Guardian

This website will help TNS Call Guardian validate the characterization of your business telephone numbers and protect against erroneous blocking of wanted calls.

https://reportarobocall.com/trf/#reportrobocall

Comcast/Charter/Cox/Nomorobo

How can I allow a call Nomorobo is blocking to ring through?

https://nomorobo.zendesk.com/hc/en-us/articles/205063319-How-can-I-allow-a-call-Nomorobo-is-blocking-to-ring-through

Or you can also email reports@nomorobo.com

YouMail

Customer support and help articles.

https://nomorobo.zendesk.com/hc/en-us/articles/205063319-How-can-I-allow-a-call-Nomorobo-is-blocking-to-ring-through

Federal Communications Commission

The TRACED Act required the FCC to mandate the STIR/SHAKEN caller identification framework. As noted above, STIR/SHAKEN enables phone companies to verify that the caller ID information transmitted with a call matches the caller’s real phone number.

https://www.fcc.gov/TRACEDAct