How to Forward a Voicemail to Another Person

How to Forward a Voicemail to Another Person

To forward a voicemail using the web portal:

1. Go to your account at myonecloud.com and log in.

Note: If you are an office manager, you’ll need to log in then click your name in the top right and select “My Account” from the drop-down.

2. Click on “
Messages” from the navigation.

OneCloud Messages Icon

3. Find the Voicemail you’d like to forward and press the “Forward” button associated with it as shown below.
Voicemail Example

4. Enter the user name or extension of the person you’d like to forward the voicemail to in the pop-up.


Enter the Extension


5. Press enter or the arrow to send the voicemail.


Press the Arrow


You’ll see a notification at the top of your display letting you know the voicemail was successfully forwarded.


Voicemail Forward Confirmation

To forward a voicemail using a desk phone:

1. Open your voicemail box by pressing the Message button or by dialing 5001 from your desktop phone.

2. Enter your password followed by the # (pound) key.

3. Press 1 to listen to a new message or Press 2 to listen to Saved Messages.

4. While on the message you want to forward to another user, press option 3.

5. Press 1 to send the message to an individual user.

6. Record an Intro Message and then press #.

7. Press 2 to confirm or Press 1 to rerecord.

8. Enter the destination mailbox.

9. Press 2 to confirm the destination mailbox

    • Related Articles

    • How to Forward a Voicemail to Another Person | OneCloud Support Portal

      To forward a voicemail using the web portal: 1. Go to your account at myonecloud.com and log in. Note: If you are an office manager, you’ll need to log in then click your name in the top right and select “My Account” from the drop-down. 2. Click on ...
    • OneCloud Connect | How To Configure Voicemail Settings

      Voicemail Settings OneCloud Connect puts you in command of your voicemail experience. Enable or disable voicemail messaging, forward messages automatically to colleagues, and customize greetings using text-to-speech, uploads, or live recordings. ...
    • Assign Another Moderator in OneCloud Connect | OneCloud Support Portal

      Making another participant a moderator is easy and convenient. This option can be used to aid in larger group meetings where more than one moderator might be needed. This option is not limited to larger groups, and it can be used in all meeting ...
    • OneCloud Overview | OneCloud Support Portal

      Accessing the Portal You will first need to complete setting up your account using the Welcome Email sent to you by either the onsite installer or TelWare support team. Once set up, you can access your account by navigating to Myonecloud.com. Home ...
    • How to Send Welcome Emails to End Users | OneCloud Support Portal

      Accessing the Portal You will first need to complete setting up your account using the Welcome Email sent to you by either the onsite installer or TelWare support team. Once set up, you can access your account by navigating to Myonecloud.com. Home ...