How to Transfer a Call on OneCloud Desk Phones

How to Transfer a Call on OneCloud Desk Phones

OneCloud features various ways to move calls around, including Attended Transfer, Blind (Unattended) Transfer, Voicemail Transfer, Hold, Park, and more.


Blind Transfer

Notes
Note: A Blind Transfer immediately goes directly to the recipient.

Press the Transfer key. Dial the extension of the recipient. Press "B Transfer" to complete.

Attended Transfer

Notes
Note: An Attended Transfer allows you to place your caller on hold to speak with the transfer recipient, prior to completing the transfer.

Press the Transfer key/soft key during a call. Dial the recipient’s extension and press send or simply press their BLF key. Speak with the recipient as needed. When ready, press Transfer again to complete the transfer.

IdeaYou can also cancel the transfer by pressing Cancel if needed.

Voicemail Transfer
Notes
​Note: A voicemail transfer will not ring the transfer recipient; it will go directly into their voicemail.


Press the Transfer key/soft key during a call. Enter *55 + the extension you want to transfer the voicemail to. Press the “B Transfer” soft key to complete the transfer.


Park & Hold

On your phone system, Hold is a local function. This means a call held on your phone cannot be picked up at another station. Park is a system-wide function. This means a call parked at one phone may be picked up by any phone within the system.

    • Related Articles

    • Transfer a Call on Yealink Desk Phones | OneCloud Support Portal

      OneCloud features various ways to move calls around, including Attended Transfer, Blind (Unattended) Transfer, Voicemail Transfer, Hold, Park, and more. Blind Transfer Note: A Blind Transfer immediately goes directly to the recipient. Press the ...

    • How to Transfer a Call on Yealink Desk Phones

      OneCloud features various ways to move calls around, including Attended Transfer, Blind (Unattended) Transfer, Voicemail Transfer, Hold, Park, and more. Blind Transfer Note: A Blind Transfer immediately goes directly to the recipient. Press the ...

    • Yealink T52S User Guide for OneCloud | OneCloud Support Portal

      1. LCD Screen 2. Power Indicator LED 3. Programmable Keys 4. Soft Keys 5. Dialpad 6. Mute Key 7. Speakerphone Key 8. Volume Key 9. Keypad, Arrow Keys, OK Key, X Key 10. Speaker 11. Reversible Tab 12. Hookswitch Placing a Call Handset: Pick up the ...

    • Yealink T42S User Guide for OneCloud | OneCloud Support Portal

      1. LCD Screen 2. Power Indicator LED 3. Line Keys a. Mute Key b. Headset Key c. Message Key d. Redial Key 4. Speakerphone Key 5. Volume Key 6. Dialpad 7. Directional 8. Keypad 9. Soft keys 10. Speaker 11. Reversible Tab 12. Hookswitch Placing a Call ...

    • How to Configure OneCloud Integrator + Zoho Desk

      How to Configure OneCloud Integrator + Zoho Desk Overview: The OneCloud Zoho Desk integration is a zero-touch solution designed to automatically log Voice/Calls, SMS, and Meetings at the contact level within Zoho Desk. Once configured, this ...