Transfer a Call on Yealink Desk Phones | OneCloud Support Portal

OneCloud features various ways to move calls around, including Attended Transfer, Blind (Unattended) Transfer, Voicemail Transfer, Hold, Park, and more.

Blind Transfer

Note: A Blind Transfer immediately goes directly to the recipient.

Press the Transfer key. Dial the extension of the recipient. Press "B Transfer" to complete.

Attended Transfer

Note: An Attended Transfer allows you to place your caller on hold to speak with the transfer recipient, prior to completing the transfer.

Press the Transfer key/soft key during a call. Dial the recipient’s extension and press send or simply press their BLF key. Speak with the recipient as needed. When ready, press Transfer again to complete the transfer.

You can also cancel the transfer by pressing Cancel if needed.

Voicemail Transfer

Note: A voicemail transfer will not ring the transfer recipient; it will go directly into their voicemail.

Press the Transfer key/soft key during a call. Enter *55 + the extension you want to transfer the voicemail to. Press the “B Transfer” soft key to complete the transfer.

Park & Hold

On your phone system, Hold is a local function. This means a call held on your phone cannot be picked up at another station. Park is a system-wide function. This means a call parked at one phone may be picked up by any phone within the system.