How to Transfer a Call on OneCloud Desk Phones

How to Transfer a Call on OneCloud Desk Phones

OneCloud features various ways to move calls around, including Attended Transfer, Blind (Unattended) Transfer, Voicemail Transfer, Hold, Park, and more.


Blind Transfer

Note: A Blind Transfer immediately goes directly to the recipient.

Press the Transfer key. Dial the extension of the recipient. Press "B Transfer" to complete.

Attended Transfer

Note: An Attended Transfer allows you to place your caller on hold to speak with the transfer recipient, prior to completing the transfer.

Press the Transfer key/soft key during a call. Dial the recipient’s extension and press send or simply press their BLF key. Speak with the recipient as needed. When ready, press Transfer again to complete the transfer.

You can also cancel the transfer by pressing Cancel if needed.

Voicemail Transfer
​Note: A voicemail transfer will not ring the transfer recipient; it will go directly into their voicemail.


Press the Transfer key/soft key during a call. Enter *55 + the extension you want to transfer the voicemail to. Press the “B Transfer” soft key to complete the transfer.


Park & Hold

On your phone system, Hold is a local function. This means a call held on your phone cannot be picked up at another station. Park is a system-wide function. This means a call parked at one phone may be picked up by any phone within the system.

    • Related Articles

    • How to Transfer a Call on Yealink Desk Phones

      OneCloud features various ways to move calls around, including Attended Transfer, Blind (Unattended) Transfer, Voicemail Transfer, Hold, Park, and more. Blind Transfer Note: A Blind Transfer immediately goes directly to the recipient. Press the ...

    • OneCloud: Analytics Wallboard Guide

      Welcome to the call center analytics user guide. This article has been designed to help familiarize you with the basic layout, as well as guide you through creating an analytics board and some advanced features. Accessing the Analytics Board Note: To ...

    • Yealink: How to Transfer Calls

      OneCloud features various ways to move calls around, including Attended Transfer, Blind (Unattended) Transfer, Voicemail Transfer, Hold, Park, and more. Blind Transfer Note: A Blind Transfer immediately goes directly to the recipient. Press the ...

    • OneCloud: How to Transfer a Call from the Mobile App to another Phone

      It’s sometimes helpful to be able to transfer a call that started on your mobile app to another phone (including your desktop phone). Following these instructions to seamlessly move a call: 1. While on an active call, press Switch Phone. 2. Select ...

    • OneCloud: Webphone Call Center User Guide

      Home Screen Buttons CALL CENTER | Click on the Headset icon to see Call Center options. This is the default start tab for your OneCloud WebPhone. CONTACTS | Click the Contact Card to view your Contacts. VOICEMAIL | Click the Cassette Tape to view ...