Transfer a Call on Yealink Desk Phones | OneCloud Support Portal

Transfer a Call on Yealink Desk Phones | OneCloud Support Portal

OneCloud features various ways to move calls around, including Attended Transfer, Blind (Unattended) Transfer, Voicemail Transfer, Hold, Park, and more.


Blind Transfer

Notes
Note: A Blind Transfer immediately goes directly to the recipient.

Press the Transfer key. Dial the extension of the recipient. Press "B Transfer" to complete.

Attended Transfer

Notes
Note: An Attended Transfer allows you to place your caller on hold to speak with the transfer recipient, prior to completing the transfer.

Press the Transfer key/soft key during a call. Dial the recipient’s extension and press send or simply press their BLF key. Speak with the recipient as needed. When ready, press Transfer again to complete the transfer.

IdeaYou can also cancel the transfer by pressing Cancel if needed.

Voicemail Transfer
Notes
​Note: A voicemail transfer will not ring the transfer recipient; it will go directly into their voicemail.


Press the Transfer key/soft key during a call. Enter *55 + the extension you want to transfer the voicemail to. Press the “B Transfer” soft key to complete the transfer.


Park & Hold

On your phone system, Hold is a local function. This means a call held on your phone cannot be picked up at another station. Park is a system-wide function. This means a call parked at one phone may be picked up by any phone within the system.

    • Related Articles

    • How to Transfer a Call on Yealink Desk Phones

      OneCloud features various ways to move calls around, including Attended Transfer, Blind (Unattended) Transfer, Voicemail Transfer, Hold, Park, and more. Blind Transfer Note: A Blind Transfer immediately goes directly to the recipient. Press the ...

    • OneCloud v43 Release Notes | OneCloud Support Portal

      New Features Added Poly Edge E devices to Button Config and NDP. Added Grandstream GRP2670 to Button Config and NDP. Toggle Timeframe now allows for the selection of a remote user and timeframe allowing any phone to monitor another user's timeframe ...

    • OneCloud Overview | OneCloud Support Portal

      Accessing the Portal You will first need to complete setting up your account using the Welcome Email sent to you by either the onsite installer or TelWare support team. Once set up, you can access your account by navigating to Myonecloud.com. Home ...

    • How to Transfer Calls with Yealink | OneCloud Support Portal

      OneCloud features various ways to move calls around, including Attended Transfer, Blind (Unattended) Transfer, Voicemail Transfer, Hold, Park, and more. Blind Transfer Note: A Blind Transfer immediately goes directly to the recipient. Press the ...

    • OneCloud v44.1 Release Notes | OneCloud Support Portal

      OneCloud V44.1 Release Notes New Features Added Snom M500 Button Builder and general support. Now, call blocking rules for the domain user will be applied to any user configured for allow/block. Currently, this only applies to "Users". Increase ...