User Guide for OneCloud deskphone 924U

OC924U: Desk Phone User Guide





LINE KEYS

Can be configured with different functions such as:

Line                                              Speed Dial
BLF                                              BLF List
Voice Mail                                   Direct Pickup
Group Pickup                              Call Park
Intercom                                      DTMF
Prefix                                            Local Group
XML Group                                  XML Browser LDAP
Network Directories                  Conference
Forward                                       Transfer
Hold                                             DND

Redial                                           Call Return

SMS                                              Record
URL Record                                 Group Listening
Public Hold                                  Private Hold
Hot Desking                                ACD
Zero Touch                                  URL
Network Group                           Multicast Paging
Group Call Park                          Call Park Retrieve
XML BLF                                     Silent Call
Smart BLF




PLACE A CALL

To place a call by Handset:
1. Pick up the handset.
2. Enter the number.
3. Press the Send soft key.

To place a call by Headset:
1. Press the Handset hard key (light will be green).
2. Enter the number.
3. Press the Send soft key.

To place a call by speakerphone:
1. Press the Speakerphone key, or press the Line key, then you can hear the dial tone.
2. Press the number.
3. Press the Send soft key.

To place a call from Call History:
1. Press the History soft key or navigate to Menu -> History -> Local History.
2. Select the desired call history.
3. Press the Send soft key.

To place a call from Directory:
1. Press the Directory soft key or navigate to Menu -> Directory -> Local Contacts.
2. Select the desired contact from a contact group.
3. Press the Send soft key.


Making multiple calls
When you are in a call, you can hold your current call and place a new call.
1. Press Hold softkey to place the current call on hold.
2. Press New Call soft key.
3. Dial another number,
4. Press the Send soft key.


END A CALL

To end a call by Handset

In handset mode, press the EndCall soft key or hang up the handset.


To end a call under Headset Mode

In headset mode, press the EndCall soft key or press the headset key.


To end a call under Speakerphone Mode

In speakerphone mode, press the EndCall soft key or press the speakerphone hey. 


REDIAL A CALL 

To redial the last placed call from the IP Phone:
Press the Redial key directly when the LCD is on the idle interface.


RECEIVE A CALL

There are three ways to receive a call when the phone is ringing:



To receive a call by handset

Pick up the handset.

To receive a call by headset

Press the Headset key.

To receive a call by speakerphone

Option 1: Press the speakerphone key directly.
Option 2: Press Answer soft key.
Option 3: Press the Line key (flashing red indicator by default).

Moreover, some other actions can be done by soft key when the call is incoming.

1. Press the Reject soft key to reject the call.
2. Press Forward soft key to forward to another phone.
3. Press Silence soft key, the call will stop ringing, but the incoming call notification will continue to display.


When you use the DND feature, the phone will reject all incoming calls automatically and you can see the DND icon shown on the Top of the LCD on the idle page.

CALL HOLD/RESUME

When using the Hold feature, the held party may hear music played by the server.



To hold/resume a call:

1. Press Hold soft key to hold the current call.

2. Press Resume soft key to resume the call on hold.



CALL MUTE

When you use the Mute feature, the other parties will not hear your voice while you can hear their voice.
Call mute applies to all modes (handset, headset, and speakerphone).



To mute the call during a call (including a conference call)

Press the Mute key.
To disable the mute function, press the Mute key again.


VOICEMAIL

This phone supports voicemail, and when there is a message, you can press the message key to listen to voicemails. A text Notification will be displayed on the LCD of the phone.



To configure the Voice Mail feature via Phone interface:
1. Press Menu -> Messages -> Voice Mail -> Set Voice Mail.
2. Enter the Account No.
3. Press the Save soft key to save the configuration.

VOICEMAIL OPTIONS

To access your voicemail either press the Message button or dial 5001. You will be prompted to enter your pin, then you will be provided with the following voicemail options:

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CALL TRANSFER

There are three transfer modes: Blind, Assisted, and Semi-Assisted Transfer.



Blind Transfer
When you are in a call,

Press the Transfer key or soft transfer key, the current call will be holding.
Enter the number you want to transfer to.
Press the Transfer key again or B Transfer soft key to complete the blind transfer.

Attended Transfer
When you are in a call,

Press the Transfer key or soft transfer key, the current call will be holding.
Enter the number you want to transfer to.
Press the Send soft key.
After the second call is established, press the Transfer key again or soft transfer key to complete the attended transfer.


Semi-Attended Transfer
When you are in a call,

Press the Transfer key or soft transfer key, the current call will be holding.
Enter the number you want to transfer to.
Press the Send soft key.
When you hear the ringback tone, press the Transfer key again or soft transfer key to complete the semi-attended transfer.

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