OneCloud APIs Overview | OneCloud Support Portal

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• OneCloud Overview | OneCloud Support Portal

  Accessing the Portal You will first need to complete setting up your account using the Welcome Email sent to you by either the onsite installer or TelWare support team. Once set up, you can access your account by navigating to Myonecloud.com. Home ...

• Chats vs. Channels in OneCloud Connect | OneCloud Support Portal

  In OneCloud Connect, effective communication is key to productivity and collaboration. Two primary ways to communicate within the platform are through Chats and Channels. This article will help you understand the differences between these two ...

• Call Center Reporting Overview | OneCloud Support Portal

  The OneCloud portal can generate custom reports about call queues. These reports provide a graphical overview of call center statistics over a given period of time. The reports can cover the entire call center, queues, or individual agents. This ...

• Analytics Wallboard Guide | OneCloud Support Portal

  Welcome to the call center analytics user guide. This article has been designed to help familiarize you with the basic layout, as well as guide you through creating an analytics board and some advanced features. Accessing the Analytics Board Note: To ...

• OneCloud Attendant Console | OneCloud Support Portal

  Getting Started The Attendant Console is a browser-based receptionist tool to view employee presence and easily transfer, park, and send callers into queues. ACCESSING THE ATTENDANT CONSOLE From your MyOneCloud web portal, select the Apps drop-down ...