OneCloud APIs Overview | OneCloud Support Portal

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  Accessing the Portal You will first need to complete setting up your account using the Welcome Email sent to you by either the onsite installer or TelWare support team. Once set up, you can access your account by navigating to Myonecloud.com. Home ...

• Call Center Reporting Overview | OneCloud Support Portal

  The OneCloud portal can generate custom reports about call queues. These reports provide a graphical overview of call center statistics over a given period of time. The reports can cover the entire call center, queues, or individual agents. This ...

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  In OneCloud Connect, effective communication is key to productivity and collaboration. Two primary ways to communicate within the platform are through Chats and Channels. This article will help you understand the differences between these two ...

• OneCloud Attendant Console | OneCloud Support Portal

  Getting Started The Attendant Console is a browser-based receptionist tool to view employee presence and easily transfer, park, and send callers into queues. ACCESSING THE ATTENDANT CONSOLE From your MyOneCloud web portal, select the Apps drop-down ...

• SecureFax v3 Overview | OneCloud Support Portal

  Overview of the new SecureFax V3 interface Landing Page (Inbox) After logging in you will be brought to the landing page which will list your "Inbox" or received faxes. On the bottom left of the window you will see your fax number along with current ...