Addressing Chrome Permissions for Macs | OneCloud Support Portal

Addressing Chrome Permissions for Macs | OneCloud Support Portal

Google Chrome updates almost constantly, and many times without warning. If you use Google Chrome for Mac, update issues can be compounded by the fact that Apple implements permissions a little differently – and sometimes more strictly – than other platforms.

If you are experiencing any of the following issues in OneCloud Connect while using Chrome for Mac, please refer to the below fixes:

• Permissions to use your browser/computer’s audio -select ALLOW
• Permissions to use your browser/computer’s video -select ALLOW
• Error when trying to share your screen or browser

-Under System Preferences, go to: Security & Privacy


then, select Privacy Tab




Scroll down to: Screen Recording and find Google Chrome




Deselect the check box for Chrome, Chrome will close. Then, click on the check box again to select Chrome, you will be asked to quit and restart Google Chrome, select Quit Now



Restart Chrome. OneCloud Connect screen-sharing ability will be activated.

    • Related Articles

    • OneCloud Chrome CRM Integrator User Guide | OneCloud Support Portal

      Navigation 1. Close Extension 2. Quick Call 3. Screen Pop CRM Choice – Select the appropriate CRM software (or search engine) in the top right of the application. 4. Link to OneCloud Portal – Use this icon to quickly navigate to the OneCloud portal. ...

    • Google Chrome Extension for OneCloud Connect | OneCloud Support Portal

      Installing the OneCloud Connect Chrome Extension 1. Using the Google Chrome browser, navigate to chrome.google.com/webstore. 2. Then “Search the store” by typing OneCloud Connect in the search box in the top left. You will then click on the OneCloud ...

    • Start a Meeting Room in OneCloud Connect | OneCloud Support Portal

      How to start a meeting room on OneCloud Connect (free version) 1. Go to OneCloud Connect. 2. Click Start a new Meeting. 3. The meeting will start with the Lobby feature enabled. The Lobby feature requires users to ‘knock’ on the ‘door’ of the ...

    • OneCloud v44.1 Release Notes | OneCloud Support Portal

      OneCloud V44.1 Release Notes New Features Added Snom M500 Button Builder and general support. Now, call blocking rules for the domain user will be applied to any user configured for allow/block. Currently, this only applies to "Users". Increase ...

    • OneCloud v44.0 Release Notes | OneCloud Support Portal

      OneCloud V44.0 Release Notes New Features Added audit log entries for all successful logins and access token grants. Added support for a stronger JWT token including the ability to validate using public key. Added Fanvil v67 Device support in button ...