OneCloud Connect | How To Configure Voicemail Settings
OneCloud Connect | How To Configure Voicemail Settings
Voicemail Settings
OneCloud Connect puts you in command of your voicemail experience. Enable or disable voicemail messaging, forward messages automatically to colleagues, and customize greetings using text-to-speech, uploads, or live recordings. Manage notifications through email and secure your messages with a custom PIN—all through an intuitive interface accessible from anywhere.
In the top right, select the dropdown arrow and click on settings
Using the pane on the left, click on "Voicemail"
Enabling Voicemails
Click on the slider to enable voicemails
To make sure your voicemail is enabled, make sure the slider is blue
In the bottom right, click on "Save" to confirm your changes
How to have your voicemails auto forwarded to another extension
Click on the "Copy to extension(s)" slider to enable voicemails
To make sure your voicemail forward is enabled, make sure the slider is blue
A new window will appear that will allow you to search for the extension that you want to auto forward voicemails to. Using the search look for the extension that you want to auto forward your voicemails to.
In the bottom right, click on "Save" to confirm your changes
How to Configure your voicemail greetings
How to create a new greeting
To create a new greeting click "Add"
A new menu will display itself with the following options. Choose from one of the following options
Text to Speech
In the message box, write your new greeting
Select the voice you want to record your greeting
Click the Play Icon to generate the greeting and to listen to it
Click Save to confirm your changes
Upload
Enter a Greeting Name
Select "Choose File" to play your pre-recorded audio file
Click "Save" to confirm your greeting
Record
Enter a Greeting Name
Select the Microphone Icon, this will use your default microphone device configured in the "Audio" settings
Click the Recording Icon to Stop your recording
Click the Play Icon to listen to your recorded message
Click "Save" to confirm your greeting
How to edit a greeting
Select the voicemail greeting that you want to edit
To edit a greeting click "Edit"
Select from one of the following options
Edit your greeting, as if you were making a new one as mentioned above
Click "Save" to confirm your greeting
Swapping Voicemail Greetings
Easily refresh your professional presence by selecting your current greeting message to instantly swap to a previously recorded alternative.
Click on the current greeting to be displayed with a dropdown of your currently configured greetings.
Choose which greeting callers hear when they reach your voicemail by simply selecting your preferred message from the dropdown menu.
In the bottom right, click on "Save" to confirm your changes
Voicemail Notification Settings
Voicemail to email only delivers attachments as .wav files
Click on the slider to enable voicemails
To make sure your voicemail is enabled, make sure the slider is blue
In the "Email Type" Dropdown select the method that works best for you
In the "After Email Notification" Dropdown select the method that works best for you
In the bottom right, click on "Save" to confirm your changes
Change your Voicemail PIN
Your PIN Must be at least 4 digits
In the "New PIN" box type in your new voicemail PIN
In the bottom right, click on "Save" to confirm your changes
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