OneCloud Connect v3.5.4 Release Notes

OneCloud Connect v3.5.4 Release Notes

Included in this release:
All releases: v3.5.4

New Features
  1. Call Recording Transcription and Sentiment Analysis
    1. View transcriptions and sentiment analysis for call recordings on Web and Desktop, making it easy to review call content and quality at a glance.
  2. Live Call Quality Metrics
    1. Real-time call quality indicators are now available on Web and Desktop, giving users and administrators visibility into active call performance.
  3. Additional Ringtone and Tone Options
    1. New ringtone selections are available for Web and Desktop. End-of-call tones have been added across all platforms, including Android and iOS, along with an updated ringback tone and improved call waiting notification sounds.
  4. Granular Queue Login/Logout for Agents
    1. Agents can now log in and out of individual queues based on the PORTAL_CALL_QUEUE_GRANULAR_LOGIN portal configuration, providing finer control over queue availability.
  5. AI Chatbot for Web and Desktop
    1. Connect now includes an integrated AI-powered chatbot, providing instant assistance and intelligent responses directly within the application.
  6. Edit Replies in Channels
    1. Users can now edit their replies within channel threads.
  7. Dial with Pause for Extension
    1. Phone numbers containing pauses (for navigating IVR menus or entering extensions) are now supported when dialing from Web and Desktop.
Improvements
  1. Search Results within Chats and Channels
    1. Search now navigates directly to the matching message within a conversation, making it faster to find and review past discussions.
  2. Application Update Process for Desktop
    1. The Desktop update experience has been redesigned with a refreshed banner, improved flow behavior, and support for both forced and optional updates via feature flag.
  3. Improved Media Support in Chat
    1. Expanded file type support across all platforms, including better handling of video, audio, and image formats in chat and SMS/MMS conversations.
  4. Screensharing Preview in Meetings
    1. Improved the screensharing preview display within meetings for a clearer sharing experience.
  5. Caller Name on Assisted Transfer
    1. The caller's name now updates correctly when performing an assisted transfer.
  6. Audio Device Fallback
    1. When a selected audio device becomes unavailable — such as a Bluetooth headset disconnecting during a call — the application now automatically falls back to the default audio device.
  7. Redesigned Call Notification for Desktop
    1. The incoming call notification on Desktop is now dynamic in size, providing a cleaner and more consistent appearance.
  8. Queue Status and Callers Waiting
    1. Resolved inconsistencies with queue logged-in status and improved the real-time updates for callers waiting in the Call Center module.
  9. Copy Meeting Link
    1. The Copy Meeting Link action now correctly includes the https:// protocol prefix.
  10. Reduced Call Connection Delay
    1. Improved audio transmission timing when answering inbound calls, reducing the delay before audio begins.
  11. File Name and Extension Handling in Chat
    1. File names and extensions are now handled consistently when sending and receiving files in chat, including improved MIME type detection and support for additional media formats.
Bug Fixes
  1. Fixed chats and channels reordering randomly when using the Recent filter
  2. Fixed inbound MMS videos not loading on Desktop
  3. Fixed ringtone audio playing without an incoming call
  4. Fixed shared contacts not syncing correctly
  5. Fixed a delay when answering calls on iOS after the device has been idle
  6. Fixed the Desktop application crashing when clicking "Join Meeting" on pre-production
  7. Fixed the Desktop application crashing after being idle for extended periods or on network changes
  8. Fixed an issue where editing a message containing bullet points could crash the application
  9. Fixed duplicate SMS messages being received for a single sent message
  10. Fixed voicemail greeting audio not playing in Settings
  11. Fixed Click-to-Meet getting stuck on "Connecting to Meeting" after ending a previous meeting
  12. Fixed Google Calendar connection returning an error before successfully connecting
  13. Fixed call history pagination not updating records
  14. Fixed the Screen Pop URL icon displaying for extension-to-extension calls instead of external calls only
  15. Fixed an issue where sending a media file with text via SMS/MMS would cause the text to not be received
  16. Fixed video files being unable to send in certain chat and channel conversations
  17. Fixed outbound SMS failures in production
  18. Fixed various null reference errors causing intermittent crashes across platforms
  19. Fixed Gravatar default avatar handling

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