Cookie/Cache Clearing

Cookie/Cache Clearing

The below troubleshooting steps can be taken if you have issues related to cached files and settings within the browser. This is often one of the first steps a support technician will ask you to take.

Google Chrome

1. Navigate to chrome://settings/clearBrowserData within Google Chrome

2. Select the following checkboxes:

      a. Cookies and other site data

      b. Cached images and files

      c. Time range: Last 24 hrs



3. Select “Clear data”

4. Close all tabs of chrome

​5. Re-launch Chrome

Microsoft Edge

1. Navigate to edge://settings/clearBrowserData within Edge

2. Select the following checkboxes:

      a. Cookies and other site data

      b. Cached images and files

c. Time range: Last 24 hrs



3. Select “Clear Now”

4. Close all tabs of Edge

5. Re-launch Edge


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