The below troubleshooting steps can be taken if you have issues related to cached files and settings within the browser. This is often one of the first steps a support technician will ask you to take.
1. Navigate to chrome://settings/clearBrowserData within Google Chrome
2. Select the following checkboxes:
a. Cookies and other site data
b. Cached images and files
c. Time range: Last 24 hrs
1. Navigate to edge://settings/clearBrowserData within Edge
2. Select the following checkboxes:
a. Cookies and other site data
b. Cached images and files
c. Time range: Last 24 hrs
4. Close all tabs of Edge
5. Re-launch Edge