CX Agent Fundamentals: Multiple Interactions | OneCloud Support Portal

When on a call and you need help or additional information, head to the chat bubble icon located on the left. 

Click on personal chats to find someone that you can talk to that can help you with your situation.

Send your message. In the example below, we will be asking for help.

On the left panel, your chat will pop up as an interaction bar. You can go back and forth between the active call and chat during an active call,

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