CX Supervisor Fundamentals: Getting Started | OneCloud Support Portal
Start off by logging into your OneCloud CX System.
At the top left of your screen, you will notice that as a supervisor, you are given an additional option called “Supervising”. As supervisors, most of your day will consist of supervising other agents so you’ll find yourself at this state for the most part.
As a supervisor, if you put yourself in ready, you are telling the system that you are also ready to take on new calls and interactions, so if you are not ready to take a call, make sure that you are on the supervising mode.
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