OneCloud for iOS v3.5.4 Release Notes | OneCloud Support Portal

OneCloud for iOS v3.5.4 Release Notes | OneCloud Support Portal

Features

  1. Calls via call queues now display the queue identifier in notifications, in-call UI, and call history

Improvements

  1. Helper text has been added to Call Center statistics
  2. Ability for Agents and Supervisors to log in and out per queue
  3. Call queue details including active calls, agents, and agent stats for that queue

Bug Fixes

  1. Fixed an issue where some calls would drop after being put on hold for 30 seconds
  2. Fixed an issue in "Forgot Login Name" flow requiring the user to provide an extension
  3. Fixed an issue where users were not able to dial # in the dialer
  4. Fixed an issue with inbound talk time statistics
  5. Fixed an issue where status message was not updating via the iOS application
  6. Fixed an issue when displaying multimedia messages in chat
  7. Misc. fixes