OneCloud: How to add an Agent to a Call Queue

OneCloud: How to add an Agent to a Call Queue

1. First, navigate to the Call Center Page. You’ll see your Call Queues listed.

2. Select the “Edit Agents” icon next to the call queue you wish to edit. A pop-up will display the agents currently in that Call Queue.

3. Pressing the “Add Agent” button will allow you to add another user.

4. Enter the name or phone number of the user you wish to add. Specific additional options such as user status, wrap-up timers, maximum simultaneous calls, Max SMS sessions (if available), and queue priority can be set.

5. Once you have the agent set up, press the “Save Agent” button.

6. Now you can add additional agents or press “Done.”

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