Welcome to the call center analytics user guide. This article has been designed to help familiarize you with the basic layout, as well as guide you through creating an analytics board and some advanced features. Accessing the Analytics Board Note: To ...
1. Log in to the 3CX Management Console. 2. Go to Settings. 3. Click Blacklisted Numbers. 4. Click “Add.” 5. There will be two fields to fill out: “Incoming caller ID to be blocked” and “Description.” In the first field, enter the full phone number ...
How do I edit a username on OneCloud? To Change a User’s Name: Navigate to myonecloud.com and log in. From the OneCloud Portal Homepage, click the Users tab. Locate the user of which you’d like to change names. Click the Pencil icon located to the ...
New Features Camera and Mic checks before joining a meeting Test Mic play playback Auto-knock new guests Allow customization of in meeting UI Random meeting room ID Show past meeting participants OneCloud status updates Dark Mode and Light Mode ...
New Features Added Poly Edge E devices to Button Config and NDP. Added Grandstream GRP2670 to Button Config and NDP. Toggle Timeframe now allows for the selection of a remote user and timeframe allowing any phone to monitor another user's timeframe ...