OneCloud: How to Make an International Call
To make an international call:
- Dial the international call code.
- Dial the country code.
- Dial the local number.
Note: International calling is commonly NOT allowed to prevent toll fraud. Contact TelWare to confirm your account has international dialing enabled. Additional rates may apply.
OneCloud: Analytics Wallboard Guide
Welcome to the call center analytics user guide. This article has been designed to help familiarize you with the basic layout, as well as guide you through creating an analytics board and some advanced features. Accessing the Analytics Board Note: To ...
Custom Call Center Agent Status
Call Center Supervisors can add custom agent statuses. Pre-defined statuses are broad descriptions such as "lunch", "break", and "available". By using a custom status, the Supervisor has increased granularity on call center reports. Note that custom ...
OneCloud: How can I make the Introductory Greeting play fully before a Call is Dispatched to a Call Queue Agent
There are often times it is important to play a greeting, message, or notification, in its entirety, to the caller prior to the queued call actually being dispatched to the Call Queue Agent. 1. In the OneCloud Manager Portal, navigate to Call Queues. ...
OneCloud: Call Parking in Webphone
Starting in v42, you will be able to use call park in your OneCloud browser-based WebPhone. A new menu has been added to monitor your parked calls: Calls can be added to your desktop work area as well. You can dynamically, or selectively park calls ...
OneCloud Meet: V2.0 Release Notes
New Features Camera and Mic checks before joining a meeting Test Mic play playback Auto-knock new guests Allow customization of in meeting UI Random meeting room ID Show past meeting participants OneCloud status updates Dark Mode and Light Mode ...