How to Rename an Extension's User Name | OneCloud Support Portal

How to Rename an Extension's User Name | OneCloud Support Portal

NotesNote: This article is for Site Managers, Office Managers, and Resellers.



To Reset a User:
​

1. Navigate to myonecloud.com and log in.

2. From the OneCloud Portal Homepage, click the Users tab.

3. Locate the user of which you’d like to change names.

4. From the list, select the Advanced option.

5. From this page, click the Reset User button.

 

6. A pop-up will appear asking you to select optional data and settings to reset. If you want to immediately reuse the contact, check the Recycle User option. Select the options and press Reset.

7. Another pop-up will ask you to confirm. Hit Reset again.

8. Optional: If you selected to recycle the user, you will be prompted to put in the new user’s name and email address.


    • Related Articles

    • How to Change a User's Name | OneCloud Support Portal

      IMPORTANT: If you are replacing an employee with a new employee, it’s best practice to reset the user. Note: This article is for Site Managers, Office Managers, and Resellers. To Change a User’s Name: 1. Navigate to myonecloud.com and log in. 2. From ...

    • Analytics Wallboard Guide | OneCloud Support Portal

      Welcome to the call center analytics user guide. This article has been designed to help familiarize you with the basic layout, as well as guide you through creating an analytics board and some advanced features. Accessing the Analytics Board Note: To ...

    • OneCloud Overview | OneCloud Support Portal

      Accessing the Portal You will first need to complete setting up your account using the Welcome Email sent to you by either the onsite installer or TelWare support team. Once set up, you can access your account by navigating to Myonecloud.com. Home ...

    • OneCloud for Android and iOS User Guide | OneCloud Support Portal

      DOWNLOADING ONECLOUD FOR ANDROID 1. Go to the Google Play Store on your device, or use the button below to go directly to our App. 2. Search for the OneCloud app and download it to your device. 3. Once installed, open the application and follow the ...

    • OneCloud Integrator for Windows User Guide | OneCloud Support Portal

      Getting Started Installing the Software When you first install OneCloud Integrator, it takes you through an installation phase where you need to tell it your OneCloud Integrator Access Code and your OneCloud login credentials or extension number. ...