How to Set or Reset a User's Password | OneCloud Support Portal

How to Set or Reset a User's Password | OneCloud Support Portal

OneCloud: How to Set or Reset Your Password

Existing Users:

If you are an existing user, and have forgotten your password or login name, follow the steps below to retrieve your login credentials:

Forgot Password

Navigate to the OneCloud portal at "https://myonecloud.com" and select the "Forgot Password" option:




Enter your login name and click "Send"



You will then receive an email with instructions to reset your password.

If you receive this error: 


you may have entered an incorrect login name. Follow the next steps to retrieve your login name.

Forgot Login Name

Navigate to the OneCloud portal at "https://myonecloud.com" and select the "Forgot Login Name" option:



Enter your email and optional extension number (useful if you have multiple extensions with the same email address):



Click "Send"
You will then receive an email containing your login name, and an option to "Complete setup" if you wish to also reset your password.

New Users:

If you are a new user and have not logged into the OneCloud portal, follow the instructions below to set up your account.

Welcome Email

First, check your email inbox for a message from "noreply@myonecloud.com". It should have the subject line "Your new phone system account". If you don't have a welcome email in your inbox, proceed to the next steps.

New User

Below the login module, click on the "Are you a new user?" 



Enter your extension details and click "Send" to receive a new welcome email.



From the welcome email, you'll be able to retrieve your login name and configure a new password.

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