If you are an existing user, and have forgotten your password or login name, follow the steps below to retrieve your login credentials:

Navigate to the OneCloud portal at "https://myonecloud.com" and select the "Forgot Password" option:

Enter your login name and click "Send"

You will then receive an email with instructions to reset your password.

If you receive this error: 

you may have entered an incorrect login name. Follow the next steps to retrieve your login name.

Navigate to the OneCloud portal at "https://myonecloud.com" and select the "Forgot Login Name" option:

Enter your email and optional extension number (useful if you have multiple extensions with the same email address):

Click "Send"

If you are a new user and have not logged into the OneCloud portal, follow the instructions below to set up your account.

First, check your email inbox for a message from "noreply@myonecloud.com". It should have the subject line "Your new phone system account". If you don't have a welcome email in your inbox, proceed to the next steps.

Navigate to "https://myonecloud.com"

Below the login module, click on the "Are you a new user?" 

Enter your extension details and click "Send" to receive a new welcome email.

From the welcome email, you'll be able to retrieve your login name and configure a new password.