OneCloud: How to Setup Call Forwarding Rules from the Portal

OneCloud: How to Setup Call Forwarding Rules from the Portal

Only modern users can update their call forwarding rules via the portal.
The Call Forwarding options are accessed through the Answering Rules page. From the Answering Rules page, click Add Rule. 




Call Forwarding options.

  • Always
     - Immediately forwards to the number specified.
  • On Active
     - Forward calls to the number specified when you have one or more calls active.
  • When Busy
     -  Forwards calls to the number specified when the terminating device returns a 486 SIP response code.
  • When Unanswered 
    - Forwards calls to the number specified if the call is not answered after the specified ring timeout.
  • Call Forwarding when Offline
     - Automatically forwards if your desk phone loses communication (such as during a power outage).



    Simultaneous Ring
    - Rings many phones at once. The check box options allow you to:

    • Include the user's extension
    • Ring all your user's phones
    • Answer confirmation for offnet numbers ensures that a person - not a voicemail - answers simrings to a cell/ landline by prompting the answering party to press 1 to accept the call. An icon to the right of this option allows you to specify a ring delay.

NOTE: A simring rings handsets, not users. So, for example, if 111 is listed, the simring will ring handset 111. If user 111 has a call forward set to their cell, however, the simring will not occur at the cell since simring rings handsets, not users.

         Just ring user's extension
         - Rings just your phone.

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