OneCloud: How to Transfer a Call from the Mobile App to another Phone

OneCloud: How to Transfer a Call from the Mobile App to another Phone

It’s sometimes helpful to be able to transfer a call that started on your mobile app to another phone (including your desktop phone).

Following these instructions to seamlessly move a call:

1. While on an active call, press Switch Phone.



2. Select the phone you’d like to switch the call to.

3. Your phone will ring. Answer the call on your phone. The call has now been moved.

Note: The other caller does not hear hold music and is live on the line during this transition. 


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