Note: Only Administrators have access to make changes to the Time Zones, Office Hours & Holidays. Update the Hours of Operation 1. Click Settings. 2. Choose Time zones, Office Hours & Holidays. 3. Locate the hours that you’d like to change and click ...
This document is designed to provide a user-friendly guide to creating or updating Holiday Auto Attendants for OneCloud Admins. Although this article is lengthy, it’s simply three steps to setting up a holiday greeting. Creating or editing a time ...
Many countries regulate the hours during which businesses are allowed to contact consumers by phone. In some countries, such calling hours may also be regulated at the state level. To be compliant with such regulations during your outbound campaigns, ...
Welcome to the call center analytics user guide. This article has been designed to help familiarize you with the basic layout, as well as guide you through creating an analytics board and some advanced features. Accessing the Analytics Board Note: To ...
How do I edit a username on OneCloud? To Change a User’s Name: Navigate to myonecloud.com and log in. From the OneCloud Portal Homepage, click the Users tab. Locate the user of which you’d like to change names. Click the Pencil icon located to the ...