Note: Only Office Admins, Site Admins, or Resellers can update the Auto-Attendant.

1. Click Auto-Attendants from the web menu. 
2. Locate the Auto-Attendant you’d like to make updates to.
3. Click the edit icon to edit your selection.
4. From the edit window, you are able to update the Name, the Intro Greeting, the Menu Prompt, and the Dial Pad Menu.
5. Once you’re done with editing the Auto-Attendant, click Save to complete.

To Update the Auto-Attendant Menu Prompt:

1. From the edit window, click the speaker icon that’s next to the Menu Prompt and Play icon. The Manage Audio window will open and display the existing greeting settings. From this window, you can modify the Description, Download, or Play to the existing audio, and Upload or Record new audio.
2. To add new audio, select the Upload radio button. Click Browse to upload a pre-recorded greeting, select the greeting, and click Upload.
   Another option to add new audio is to select Record and check that your number/extension is correct within the Call Me At field. Click Call and the client will call your phone to record the new greeting.
3. Click Done to add the greeting.
4. Once you’re done with editing the Auto-Attendant, click Save to complete.

To Update the Auto-Attendant Intro Prompt

1. From the edit window, click the speaker icon next to the Intro Greeting text. The Manage Greetings window will open and display any existing greetings if any.
2. Click the Add Greeting button to create a new greeting.
   New greetings can be created in one of three ways.
   Although new greetings can be created in multiple ways, the most commonly used is the Upload process. To upload your new greeting, be sure that you have selected the Upload option.
   Click Browse, then locate and select the new greeting. Once selected, click Open.
   Select the Time Frame you’d like for this greeting to play for.
   Click Upload to upload the new greeting.
3. Click Done to add the greeting.
4. Once you’re done with editing the Auto-Attendant, click Save to complete.

To Edit the Dial Pad Menu Options

1. Locate the number key that you’d like to edit.
   Note: You can edit a pre-programmed number key or start with one that hasn’t been programmed at all.
2. Click on that number key and a section of New Applications will reveal below. The New Application options are:
   
   

   Icon	Action	Description
   	User	Forward the call to an extension of another user. It will also give you the option to add a prefix to the call ID so the user that call is being forwarded to knows the call is being routed from an auto attendant.
   	Conference	Forward the call to the conference bridge you enter.
   	Call Queue	Forward the call to a Call Queue with options for the following. It also allows you to have the system announce the number of callers in the queue ahead of the caller or announce the average expected wait time. Add a Caller ID prefix so the agent in the queue knows the call was routed to them from an Auto Attendant.
   	Directory	Sends the call to the company directory.
   	Voicemail	Forward a caller to the voicemail extension entered.
   	Voicemail Management	Allows users on the system to enter their extension number and pin. Then they can check messages and manage their voicemail account. Note: This is usually programmed as a "secret" menu option and not listed in the audio prompts.
   	External Number	Forward the call to another telephone number.
   	Play Message	Play a prerecorded message.
   	Repeat Prompt	Replay the menu prompt message.
   	Add Tier	Add another dial pad menu to the auto attendant. Once another tier has been added you will see the same options except for Add Tier. As you cannot add another tier. And the option for the Previous Menu appears so the caller can route back to the original Auto Attendant level. You cannot add a tier to 0 or the star key.

3. Choose a New Application and follow the prompts to enter the required information accurately.
4. Once you’re done with editing the Auto-Attendant, click Save to complete.

Options:

The Gear Icon takes you to the options settings window for the Auto Attendant as seen in figure 5.5.5 where you can control the caller’s experiences.

Enable Dial by Extension – Enable Dial by Extension allows you to enable calling an extension directly from the Auto Attendant if the caller knows the user’s extension number.

If no key is pressed – This allows you to select a dial pad menu option, repeat the menu prompt recording, or hang up the call if no digit is pressed when the caller is in the Auto Attendant.

If the unassigned key is pressed – Configure what to do with the call if the caller does not press any digits when in the auto-attendant and what do to if the caller presses a key that is not configured in the Dial Pad