OneCloud: How to Update the Auto-Attendant

OneCloud: How to Update the Auto-Attendant



Note: Only Office Admins, Site Admins, or Resellers can update the Auto-Attendant.

To update the Auto-Attendant
  1. Click Auto-Attendants from the web menu. 
  2. Locate the Auto-Attendant you’d like to make updates to.
  3. Click the edit icon to edit your selection.
  4. From the edit window, you are able to update the Name, the Intro Greeting, the Menu Prompt, and the Dial Pad Menu.
  5. Once you’re done with editing the Auto-Attendant, click Save to complete.


To Update the Auto-Attendant Menu Prompt:

  1. From the edit window, click the speaker icon that’s next to the Menu Prompt and Play icon. The Manage Audio window will open and display the existing greeting settings. From this window, you can modify the DescriptionDownload, or Play to the existing audio, and Upload or Record new audio.
  2. To add new audio, select the Upload radio button. Click Browse to upload a pre-recorded greeting, select the greeting, and click Upload.
    Another option to add new audio is to select Record and check that your number/extension is correct within the Call Me At field. Click Call and the client will call your phone to record the new greeting.
  3. Click Done to add the greeting.
  4. Once you’re done with editing the Auto-Attendant, click Save to complete.


To Update the Auto-Attendant Intro Prompt

  1. From the edit window, click the speaker icon next to the Intro Greeting text. The Manage Greetings window will open and display any existing greetings if any.
  2. Click the Add Greeting button to create a new greeting.
    New greetings can be created in one of three ways.
    Although new greetings can be created in multiple ways, the most commonly used is the Upload process. To upload your new greeting, be sure that you have selected the Upload option.
    Click Browse, then locate and select the new greeting. Once selected, click Open.
    Select the Time Frame you’d like for this greeting to play for.
    Click Upload to upload the new greeting.
  3. Click Done to add the greeting.
  4. Once you’re done with editing the Auto-Attendant, click Save to complete.


To Edit the Dial Pad Menu Options

  1. Locate the number key that you’d like to edit.
    Note: You can edit a pre-programmed number key or start with one that hasn’t been programmed at all.
  2. Click on that number key and a section of New Applications will reveal below. The New Application options are:

  3. Choose a New Application and follow the prompts to enter the required information accurately.
  4. Once you’re done with editing the Auto-Attendant, click Save to complete.


Options:

The Gear Icon takes you to the options settings window for the Auto Attendant as seen in figure 5.5.5 where you can control the caller’s experiences.

Enable Dial by Extension – Enable Dial by Extension allows you to enable calling an extension directly from the Auto Attendant if the caller knows the user’s extension number.

If no key is pressed – This allows you to select a dial pad menu option, repeat the menu prompt recording, or hang up the call if no digit is pressed when the caller is in the Auto Attendant.

If the unassigned key is pressed – Configure what to do with the call if the caller does not press any digits when in the auto-attendant and what do to if the caller presses a key that is not configured in the Dial Pad


    • Related Articles

    • Teams Admin: Build an Auto Attendant

      If not already - Navigate to the Teams Admin Center: Or navigate to: https://admin.teams.microsoft.com Like most everything else in Teams, a resource account is needed before we can build the auto-attendant itself. Step 1: Build a Resource Account ...
    • OneCloud Connect: V2.0 Release Notes

      New Features Camera and Mic checks before joining a meeting Test Mic play playback Auto-knock new guests Allow customization of in meeting UI Random meeting room ID Show past meeting participants OneCloud status updates Dark Mode and Light Mode ...
    • OneCloud: Attendant Console

      Getting Started The Attendant Console is a browser-based receptionist tool to view employee presence and easily transfer, park, and send callers into queues. ACCESSING THE ATTENDANT CONSOLE From your MyOneCloud web portal, select the Apps drop-down ...
    • OneCloud: How to Update Holiday Greetings

      This document is designed to provide a user-friendly guide to creating or updating Holiday Auto Attendants for OneCloud Admins. Although this article is lengthy, it’s simply three steps to setting up a holiday greeting. Creating or editing a time ...
    • OneCloud Connect: V2.0.1 Release Notes

      New Features OneCloud Connect PWA Google Calendar Integration Bug Fixes Some participants joining meeting with moderator privileges Fixes to add and edit of personal meeting IDs Fixes to Microsoft 365 calendar syncing Copy link had incorrect meeting ...