Microsoft Requirements for Teams Integration | OneCloud Support Portal
OneCloud for Teams - License Requirements
If you're considering using OneCloud for Operator Connect or Direct Routing, you must first confirm that your Teams users are assigned the correct licenses. See the table below for a full list of supported licenses.
When configuring Direct Routing at least 1 non-inclusive license and 1 Teams Phone Standard License are needed for initial setup, but can be removed after setup.
As a general rule of thumb, your users must have a license that gives them access to the Microsoft Teams application and Teams phone. Some licenses include both and others require an additional add-on license for the phone capabilities. To meet this requirement, we recommend the Microsoft 365 E3 and Teams Phone Standard licenses for most use cases. The table below outlines some further licensing guidelines for your business needs.
Field Service Worker | Small Business | Medium Business | Enterprise |
Microsoft 365 F1 | Microsoft 365 Business Standard | Microsoft 365 E3 | Microsoft E5 |
Teams Phone Standard | Teams Phone Standard | Teams Phone Standard | *Included* |
Inclusive:
Includes the phone system add-on.
Non-Inclusive:
Requires the phone system add-on.
Comparable:
Licenses in this column can be used in place of the recommended "Teams Phone Standard" license.
Inclusive | Non-Inclusive | Comparable (Phone system add-on license) |
M365 G5 GCC SKU: M365_G5_GCC | Enterprisepackplus Student SKU: ENTERPRISEPACKPLUS_STUDENT | Mcocap Faculty SKU: MCOCAP_FACULTY |
Meeting Room GOV SKU: MEETING_ROOM_GOV | Enterprisewithscal Student SKU: ENTERPRISEWITHSCAL_STUDENT | Mcocap Gov SKU: MCOCAP_GOV |
Microsoft 365 A5 for faculty SKU: M365EDU_A5_FACULTY | M365 F1 COMM SKU: M365_F1_COMM | Meeting Room SKU: MEETING_ROOM |
Microsoft 365 A5 for students SKU: M365EDU_A5_STUDENT | M365edu A3 Stuusebnft SKU: M365EDU_A3_STUUSEBNFT | Meeting Room Faculty SKU: MEETING_ROOM_FACULTY |
Microsoft 365 E5 SKU: SPE_E5 | M365edu A5 Stuusebnft SKU: M365EDU_A5_STUUSEBNFT | Meeting Room Noaudioconf SKU: MEETING_ROOM_NOAUDIOCONF |
Microsoft 365 E5 without Audio Conferencing SKU: SPE_E5_NOPSTNCONF | Microsoft 365 A3 for faculty SKU: M365EDU_A3_FACULTY | MICROSOFT 365 PHONE SYSTEM FOR GCC SKU: MCOEV_GOV |
Microsoft 365 GOV G5 SKU: M365_G5_GOV | Microsoft 365 A3 for students SKU: M365EDU_A3_STUDENT | MICROSOFT 365 PHONE SYSTEM FOR STUDENTS SKU: MCOEV_STUDENT |
Office 365 A5 for faculty SKU: ENTERPRISEPREMIUM_FACULTY | MICROSOFT 365 BUSINESS SKU: SPB | MICROSOFT 365 PHONE SYSTEM FOR TELSTRA SKU: MCOEV_TELSTRA |
Office 365 A5 for students SKU: ENTERPRISEPREMIUM_STUDENT | MICROSOFT 365 E3 SKU: SPE_E3 | MICROSOFT 365 PHONE SYSTEM_USGOV_DOD SKU: MCOEV_USGOV_DOD |
OFFICE 365 ENTERPRISE DEVELOPER E5 SKU: DEVELOPERPACK_E5 | Microsoft 365 F1 SKU: M365_F1 | MICROSOFT 365 PHONE SYSTEM_USGOV_GCCHIGH SKU: MCOEV_USGOV_GCCHIGH |
OFFICE 365 ENTERPRISE E5 SKU: ENTERPRISEPREMIUM | Microsoft 365 F3 SKU: SPE_F1 | Microsoft Business Voice SKU: BUSINESS_VOICE |
OFFICE 365 ENTERPRISE E5 WITHOUT AUDIO CONFERENCING SKU: ENTERPRISEPREMIUM_NOPSTNCONF | Microsoft 365 GOV G3 SKU: M365_G3_GOV | Microsoft Business Voice Medium Telco SKU: BUSINESS_VOICE_MED2_TELCO |
OFFICE 365 GCC G5 SKU: ENTERPRISEPREMIUM_GOV | MICROSOFT TEAMS EXPLORATORY SKU: TEAMS_EXPLORATORY | Microsoft Business Voice Medium Without Calling Plan SKU: BUSINESS_VOICE_DIRECTROUTING_MED |
Mtr Prem SKU: MTR_PREM | Microsoft Business Voice Medium2 SKU: BUSINESS_VOICE_MED2 | |
Office 365 A1 for faculty SKU: STANDARDWOFFPACK_FACULTY | Microsoft Business Voice Without Calling Plan SKU: BUSINESS_VOICE_DIRECTROUTING | |
Office 365 A3 for faculty SKU: ENTERPRISEPACKPLUS_FACULTY | Microsoft Phone System for faculty SKU: MCOEV_FACULTY | |
OFFICE 365 BUSINESS ESSENTIALS SKU: O365_BUSINESS_ESSENTIALS | Mtr Prem Us Can SKU: MTR_PREM_US_CAN | |
OFFICE 365 BUSINESS PREMIUM SKU: O365_BUSINESS_PREMIUM | PHONE SYSTEM Teams Phone Standard SKU: MCOEV | |
OFFICE 365 ENTERPRISE E1 SKU: STANDARDPACK | ||
OFFICE 365 ENTERPRISE E2 SKU: STANDARDWOFFPACK | ||
OFFICE 365 ENTERPRISE E3 SKU: ENTERPRISEPACK | ||
OFFICE 365 ENTERPRISE E3 DEVELOPER SKU: DEVELOPERPACK | ||
OFFICE 365 ENTERPRISE E4 SKU: ENTERPRISEWITHSCAL | ||
OFFICE 365 F1 SKU: DESKLESSPACK | ||
OFFICE 365 GCC G3 SKU: ENTERPRISEPACK_GOV | ||
OFFICE 365 SMALL BUSINESS ESSENTIALS SKU: SMB_BUSINESS_ESSENTIALS | ||
OFFICE 365 SMALL BUSINESS PREMIUM SKU: SMB_BUSINESS_PREMIUM | ||
Spe E3 Rpa1 SKU: SPE_E3_RPA1 | ||
Standardpack Gov SKU: STANDARDPACK_GOV | ||
Standardwoffpack Iw Faculty SKU: STANDARDWOFFPACK_IW_FACULTY | ||
Standardwoffpack Iw Student SKU: STANDARDWOFFPACK_IW_STUDENT | ||
Standardwoffpack Student SKU: STANDARDWOFFPACK_STUDENT |
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