Emergency Calling in Teams | OneCloud Support Portal

Teams Administration - Emergency Calling

Configuring emergency locations in the Microsoft Teams admin portal is an essential step for ensuring that your organization is prepared for emergencies. Emergency locations are physical addresses that can be associated with phone numbers or users in Microsoft Teams to help emergency services locate the caller in case of an emergency.

Here's a step-by-step guide to configuring emergency locations in the Microsoft Teams admin portal:

Step 1 - Login to the Teams Administration Portal:

Navigate to https://admin.teams.microsoft.com and sign in with your admin credentials.

Step 2 - Navigate to Emergency addresses:

Click on "Locations > Emergency addresses"

Step 3 - Add a new location:

Select the "+Add" button to begin adding a new emergency address/location.

Step 4 - New Emergency Address:

Create a name for the new emergency address and fill out the form with the desired information.

ELIN: This is an optional field that can be used to further describe the specific location. Useful for large campuses or multi-building locations.

Once you've filled out the information, click "Save"

Step 5 - Apply Emergency Addresses:

Now that the address/location is created, we need to apply it to our users. Navigate to "Users > Manage Users"

 

Click on the desired user, and select "Edit" under "General information"

In the pop-up menu on the righthand side, select the desired emergency location by searching for the location description or the city.

Select the address from the list, and click "Apply"

Step 5a - Apply Emergency Addresses:

We also need to apply the emergency address to the phone numbers themselves. Navigate over to "Voice > Phone numbers"

Select the desired phone number and click "Edit"

Search for and select the desired emergency address the same way we did for the user.

Click "Apply"

Step 6 - Adjust dial plan for 911:

Once the emergency location is built and applied to our users and phone number, we need to build a rule in our dial plan to normalize the outbound digits when a user dials emergency services. To do this, navigate to:

"Voice > Dial Plans"

Here we will see a list of all configured dial plans. You may create a new one or edit the existing "Global" dial plan.

Under "Normalization rules" we need to build 2 new rules for 911 and 933 as shown below:

             

Click "Save"

If necessary, assign the required users to the policy by selecting the policy and clicking "Assign Users"

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