Unsupported Modems | OneCloud Support Portal

Unsupported Modems | OneCloud Support Portal

Unsupported Modems and Routers

Below is a list of Routers and Modems that we have commonly seen issues with when using VoIP technologies.

Unsupported Gateways:

  1. Actiontec - any model except M1424WR (but must disable SIP ALG)
  2. Arris/Pace Gateways - any model number, except NVG595 and BGW210 (but must disable SIP ALG)
  3. Cisco - DPC Models (including DPCQ3925)
  4. NETGEAR - CG3000DCR
  5. Technicolor - any model number
  6. Ubee Gateway - any model number
  7. Verizon FiOS - G1100
  8. Huawei Gateway - any model number

Unsupported Routers:

  1. Apple Airport Xtreme
  2. Apple Time Capsule
  3. Belkin (Any)
  4. Cisco RV 320 and 325 series - Must be upgraded to 1.3.1.x. Any Firmware lower than this has problems with intermittently not responding to SIP INVITE messages.
  5. Other RV series have similar problems with no exact fixes with handling SIP properly
  6. DD-WRT Firmware flashed on Routers - This includes all Buffalo Routers
  7. DLink Dr-655 A1 / C1
  8. Edgewater / Edgemark (any)
  9. Linksys BEFSR41/81
  10. Linksys WRT120N WRT180 WRT160 VPN firewall
  11. Luxur XB4400 and related series
  12. Motorola Gateways (ALL) - Bridging MAY work, but we recommend a standalone modem with an approved router
  13. Netgear Nighthawk series (Latest firmware and Tomato firmware are fully supported - Any firmware below has had numerous reported issues and is considered unsupported)
  14. OnHub Router by TP-Link
  15. Sagemcom F@st (Any)

    • Related Articles

    • Analytics Wallboard Guide | OneCloud Support Portal

      Welcome to the call center analytics user guide. This article has been designed to help familiarize you with the basic layout, as well as guide you through creating an analytics board and some advanced features. Accessing the Analytics Board Note: To ...

    • Chats vs. Channels in OneCloud Connect | OneCloud Support Portal

      In OneCloud Connect, effective communication is key to productivity and collaboration. Two primary ways to communicate within the platform are through Chats and Channels. This article will help you understand the differences between these two ...

    • OneCloud General Network Guidelines | OneCloud Support Portal

      Purpose This document describes how to configure your network for use with OneCloud Services. Firewall and Network terminology varies between different venders so some language used may not fit with your exact configuration. This document does not ...

    • OneCloud Overview | OneCloud Support Portal

      Accessing the Portal You will first need to complete setting up your account using the Welcome Email sent to you by either the onsite installer or TelWare support team. Once set up, you can access your account by navigating to Myonecloud.com. Home ...

    • Start a Meeting Room in OneCloud Connect | OneCloud Support Portal

      How to start a meeting room on OneCloud Connect (free version) 1. Go to OneCloud Connect. 2. Click Start a new Meeting. 3. The meeting will start with the Lobby feature enabled. The Lobby feature requires users to ‘knock’ on the ‘door’ of the ...