Included in this release:

v3.6

New Features

1. SMS/MMS Module Decoupled from Chat
   

1. The SMS/MMS module has been fully decoupled from the Chat module across all platforms (Web, Desktop, Android, and iOS), giving text conversations its own independent navigation and lifecycle.
   
2. 

2. Call Recording Transcription and Sentiment - Mobile

1. Transcription and sentiment analysis for call recordings is now available on iOS and Android, extending the existing Web and Desktop experience to mobile platforms.
   

3. AI Chatbot Support - Mobile

1. The integrated AVIE AI chatbot is now available on Android and iOS, providing instant AI-powered assistance directly within the mobile application.
   

4. SMS Message History Sync

1. Previous SMS messages now sync on initial login to the application.
   

5. Watch Call Notification Support - Android

1. Incoming call notifications are now delivered to paired Android wearables, allowing users to view and respond to calls from their watch.
   

6. Pin Messages - Web and Desktop

1. The ability to pin messages in chats and channels has been restored on Web and Desktop.
   

7. Permission Requests on Join - All Platforms
   

1. The application now requests and confirms camera, microphone, and screen share permissions when joining a meeting, across macOS, Windows, Web/Desktop, and Android.
   

8. Auto Answer for Agents
   

1. Agents can now have incoming calls answered automatically, streamlining high-volume call handling.
   

9. New Messaging Engine - Mobile Only
   

1. Chat and Channels have migrated to a new, modern messaging foundation across iOS, Android, Web, and Desktop. This rebuild improves message delivery, reactions, read receipts, typing indicators, timeline syncing, and encryption, and lays the groundwork for faster, more stable messaging going forward
   

Improvements

1. Emoji and Reaction Uniformity - iOS
   

1. Emoji rendering and message reactions are now more consistent on iOS, and the Unifi emoji library has been extended across all platforms.

2. Click-to-Meet Reliability Improvements
   

1. Click-to-Meet within chats and channels has been updated across Web, Desktop, Android, and iOS.
   
2. Click-to-Meet for Text conversations sends the other party a link to join the meeting.
   

3. Chat and Text Module UX Refinements
   

1. The "Create a direct message" option has been removed from the new chat flow to reduce confusion.
   
2. The tooltip text when hovering the "+" button in the SMS module has been updated.
   
3. Text conversation names now update correctly when a contact is added.
   
4. A loader is now shown in Chat and Channels while attachments are processing in the backend.
   

4. Call History & Recording UX

1. Improved UX to show when the call recording option is available with a call history entry.
   

5. Chat and Channel Framework Improvements - Mobile
   

1. Android and iOS have migrated to a new framework which offers stability improvements and support for future features.
   

1. Call Reliability and Presence
   

1. Blind transfers rejected now recover gracefully.
   
2. Refreshing the browser during a call warns the user and now handles properly.
   
3. Session-expiration timers are now included in call invites on iOS and Android.
   

Bug Fixes

• Fixed an issue where audio not respecting output source for calls and ringtones based on selected audio device choice on Web/Desktop.
  
• Fixed an issue where Call Center queues not re-logging in when an agent changes status from Lunch back to Go Online on Android.
• Fixed an issue in iOS application locking up, hanging, or crashing when opening chats or channels containing large media files.
• Fixed an issue where the desktop application crashes related to idle periods and network changes.
• Fixed app crashing on iOS after idle periods.
• Fixed incorrect text shown on the guest user recording download page on Web.
• Fixed webinar registration email link opening an error page instead of the registration form.
• Fixed audio permission error preventing microphone access on certain devices.
• Fixed an issue where audio file playback was not loading in chat.
• Fixed an issue where call recordings took a while to show in the UI.
• Fixed call recording not fetched when opening up Call History.
• Fixed incorrect caller information displayed after merging calls on Android.
• Fixed disconnect tone playing when a call was hung up by the user.
• Fixed delayed desktop incoming call notification content.
• Fixed the "Join" button not visible on upcoming meetings when the user's name is long on iOS.
• Fixed schedule meeting attendees not deleted when clicking the "x" button.
• Fixed an issue where some participants were not able to join a meeting from the Desktop application.
• Fixed a transfer action causing the web page to become unresponsive during an active call.
• Fixed extra "Start Meeting" button appearing on Android.
• Fixed thread replies with GIFs or files not visible until another text message was sent or received.
• Fixed chat not scrolling to the latest message on Web/Desktop.
• Fixed chat and channel listing screen stuck on loading after the app was idle or resumed from background on iOS.
• Fixed incorrect user details shown on profile click (displaying another user's name) in chat.
• Fixed search results returning incorrect messages (showing other users' messages) in chat.
• Fixed user profile image inconsistencies - avatar missing in channels but showing in chat, and cross-platform discrepancies.
• Fixed default avatar errors appearing across chat and channels.
• Fixed attachment thumbnail previews not displaying.
• Fixed attachment preview not shown when replying to a message that contains an attachment on iOS.
• Fixed file uploads failing in the macOS App Store build.
• Fixed incorrect error message shown when uploading a file larger than 50 MB in chat or channels.
• Fixed MMS image being shown twice in Connect when sent from the admin portal.
• Fixed Text group name being required when sending an SMS/MMS to multiple numbers.
• Fixed Text group room Click-to-Meet link not being received due to a payload issue.
• Fixed voicemail download not working from the Voicemail details window.
• Fixed parked calls not appearing in the Park List on Android.
• Fixed Android app crashing while viewing the Contacts tab in the Call module.
• Fixed "Call" option text not clearly visible in dark mode on Android.
• Fixed dial pad not responding in the Call module.
• Fixed message deletion in channel threads deleting the full thread instead of the targeted message.
• Fixed user unable to update status from their profile.
• Fixed dark theme UI issue where fonts were not visible on hover and pagination had a white background.
• Fixed desktop application not starting automatically after an update.
  
• Fixed an issue where an incorrect username was displayed in transcription with sentiment on extension to extension calls.

v3.6.6

Android

1. Improvements to detect power-saving preventing the application from taking calls.
   
2. Improvements to handling push events for calls.
3. Fixed and issue with conversations not loading on application launch.
   

iOS

1. Fixed an issue that froze the application on launch.
   
2. Fixed an issue when logging in with an email address on multiple accounts.