Yealink T5 Series Call Forwarding User Guide | OneCloud Support Portal

Yealink T5 Series-Phones Call Forwarding User Guide

You can configure your phone to forward incoming calls to another party at all times. This is called Static Forwarding. 

There are three types of static forwarding:

  1. Always Forward - incoming calls are immediately forwarded.
  2. Busy Forward - incoming calls are immediately forwarded if the phone is busy.
  3. No Answer Forward - incoming calls are forwarded if not answered after a period of time.

Alert
This example is from a YLK-T54W and images and steps may differ slightly depending on your actual Yealink phone.

Procedure

  1.    Navigate to Menu >




select Features >

 


then Call Forward

 


  2.    Select the desired forwarding type




then select Enabled or On from the corresponding field.




3. Do one of the following:

      -Enter the contact number you want to forward incoming calls to in the Forward to field.

      -Highlight the Forward to field. Press Directory and select the desired contact from the Directory list.


Info
On the T57W phones, select  and then choose the desired contact.

4.    If you select the No Answer Forward option, select the desired ring time to wait before forwarding from the After Ring Time field.




5. (Optional.) Enter the always/busy/no answer forward on code or off code respectively in the On Code or Off Code field.

Info
These are dial codes you can use to activate or deactivate the forwarding feature without needing to go through menu.
For example, you can input *72 and dial it to deactivate forwarding, and input *71 and dial it to reactivate it. 

6. Select Save.

Notes
The call forward icon appears in the status bar.
Notes
For T57W / T54W, the phone also prompts you that call forward is enabled.

 

 Deactivating Call Forward

You can deactivate the call forward when you no longer want to forward your calls.

Procedure

1.         Navigate to Menu > Features > Call Forward.

2.         (Optional.) If the forward is activated for a specific line, select the desired line.

3.         Select the desired forwarding type and select Disabled or Off from the corresponding field.

4.         Select Save.


Idea
For T57W, you can tap Close forward. to deactivate DND quickly when the phone is idle. You can press the All Lines soft key to deactivate forward for all lines.

Voicemail Options

To access your voicemail either press the Message button or dial 5001. You will be prompted to enter your pin, then you will be provided with the following voicemail options:



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