CX Admin Articles
Contact Center Administrator Introduction | OneCloud Support Portal
The OneCloud Contact Center Administrator Guide describes the configuration of the contact center resources that users of OneCloud Contact Center need to know in order to operate in a specific contact center environment. Such resources include agents ...
State Calling Hours | OneCloud Support Portal
Many countries regulate the hours during which businesses are allowed to contact consumers by phone. In some countries, such calling hours may also be regulated at the state level. To be compliant with such regulations during your outbound campaigns, ...
CX - System Requirements
To ensure normal operation of your OneCloud-based contact center, the computers of your Agent Desktop users and your data network shall conform to the following system requirements. Resource Requirement CPU 1 GHz min without video or screen ...