Supervisor Dashboard - All Queues Overview The All Queues section offers a real-time summary of your contact center’s performance across all active queues. It displays key metrics that help monitor operational health: Displayed Metrics: Total Calls ...
Supervisor Dashboard Agents Window Overview The Agents Window, located next to the Active Calls Graph, provides a real-time snapshot of agent availability and activity. This tool is essential for monitoring agent performance, managing queue ...
? Adding Agents & Editing Agent Settings This section covers how to add agents to a queue and configure individual agent settings for optimal call flow and performance tracking. Locate the queue you wish to edit agent membership and click the edit ...