Quick Start
How to Transfer a Call on OneCloud Desk Phones
OneCloud features various ways to move calls around, including Attended Transfer, Blind (Unattended) Transfer, Voicemail Transfer, Hold, Park, and more. Blind Transfer Note: A Blind Transfer immediately goes directly to the recipient. Press the ...
Basic Portal User Guide
Accessing the Portal You will first need to complete setting up your account using the Welcome Email sent to you by either the onsite installer or TelWare support team. Once set up, you can access your account by navigating to Myonecloud.com. Home ...
Accessing the OneCloud Web Portal
1. Open a web browser. 2. Navigate to www.myonecloud.com. 3. On the login page, enter the credentials provided by your administrator. Once signed in, you will be taken to the portal homepage. Note: If enabled for your organization, you can sign in ...
User Guide for Android and iOS
DOWNLOADING ONECLOUD FOR ANDROID 1. Go to the Google Play Store on your device, or use the button below to go directly to our App. 2. Search for the OneCloud app and download it to your device. 3. Once installed, open the application and follow the ...
How to Edit your Programmable Buttons/Speed Dial on your Yealink Desk Phone
Log in to https://myonecloud.com/ If logged in as an admin or call center manager, navigate to your account. Click on the Phones navigation icon. Click the gear icon next to the phone whose buttons you wish to edit. Click Yes in the confirmation ...
How to Make an Ad Hoc Conference on your Yealink Desk Phone
Starting a Conference 1. To begin a 3-way* conference call, you must be on an active call already. Start by calling or receiving a call from the first recipient in the conference. 2. Press the Conference key/soft key. This action places the first ...
How to Transfer a Call on Yealink Desk Phones
OneCloud features various ways to move calls around, including Attended Transfer, Blind (Unattended) Transfer, Voicemail Transfer, Hold, Park, and more. Blind Transfer Note: A Blind Transfer immediately goes directly to the recipient. Press the ...
How to Setup Call Forwarding
Via Voicemail Access your mailbox: 1. Press the Message button or dial 5001 from your phone. 2. Enter your password followed by the pound key. 3. Press 4 to set Call Forwarding. 4. Press 2 to set Forwarding Destination 5. Enter the number you wish to ...
How to Forward a Voicemail to Another Person
To forward a voicemail using the web portal: 1. Go to your account at myonecloud.com and log in. Note: If you are an office manager, you’ll need to log in then click your name in the top right and select “My Account” from the drop-down. 2. Click on ...
How to Change your Voicemail Greeting
1. Access the mailbox by pressing the Message key or by dialing 5001. 2. Enter your password followed by the # key. 3. From the main menu, press 6 to change your greetings. 4. Press 1 to record greetings. 5. Enter the number of the greeting you wish ...
How to Change my Voicemail Password
1. Press the MESSAGE button on your phone or dial 5001. 2. Enter your password followed by #. 3. Press “5” allows you to edit current Options. 4. Dial 1 to Change your Password. 5. Follow the prompts to complete. Note: An administrator can also ...
Accessing the Voicemail from your Yealink Desk Phone
Voicemail SETTING UP YOUR MAILBOX The first time you log into your mailbox, we recommend recording your name and personal greeting. The name recording is for the dial-by-name directory, so when someone enters the first three letters of your last ...
How to Setup your Voicemail to Email
Administrator Administrators have access to set up Voicemail to Email for anyone in their system. To set up Voicemail to Email as an Administrator: 1. Click the Users tab from the web menu. 2. Select the user to view their profile. Note: Checking ...