Popular Articles
OneCloud Professional Contact Center - Analytics Descriptions Reference Guide
Table Settings Options and Descriptions Reference Guide Queue Stats Table Settings Options and Descriptions Call Handling Metrics Call Volume (VOL): Total number of calls originating through a call queue, including answered, abandoned, forwarded, and ...
Add Remote Recording Storage | OneCloud Support Portal
Add Remote Storage Configuration This feature may need to be turned on for your account. Contact your Account Manager if you are unable to see the Recording Storage Settings. 1. Navigate to the Portal and the Call History screen. Click on the ...
OneCloud Professional Contact Center - Supervisor Dashboard Settings Menu
OneCloud Professional Contact Center - Supervisor Dashboard Settings Menu The Settings Menu allows administrators to configure key aspects of the contact center experience, including SLA expectations and agent status tracking. General Tab – SLA ...
OneCloud v44.4 Release Notes | OneCloud Support Portal
OneCloud V44.4 Release Notes Release Date: 10/07/2025 New Features AI Voice Agent functionality with comprehensive agent management system Agent Call History feature for tracking AI voice agent interactions Calendar integration capabilities for AI ...
Analytics Wallboard Guide | OneCloud Support Portal
Welcome to the call center analytics user guide. This article has been designed to help familiarize you with the basic layout, as well as guide you through creating an analytics board and some advanced features. Accessing the Analytics Board Note: To ...