How to Place a Call with Yealink | OneCloud Support Portal

How to Place a Call with Yealink | OneCloud Support Portal

Using a Handset:

Pick up the Handset.
Dial the number.
Press the Send soft key.


Use the Speakerphone:

With the Handset on-hook.
Press the Speaker key.
Dial the number.
Press the Send soft key.


Use a Headset:

With the Headset connected.
Press the Headset key to activate the headset mode.
Dial the number.
Press the Send soft key.

NotesNote: Calls to the US and Canada are all dialed using 10 or 11 digits. Your system may be programmed to require a 9 or 8 prior to dialing the telephone number.

    • Related Articles

    • Yealink MP52 User Guide for OneCloud | OneCloud Support Portal

      MP52 HARDWARE Power LED Indicator Note: The above introduces the default LED status. Your system administrator can configure the status of the power LED indicator. SIGNING INTO MICROSOFT TEAMS Signing into Microsoft Teams vis Web Sign-in Procedure: ...

    • OneCloud v44.2 Release Notes | OneCloud Support Portal

      OneCloud V44.2 Release Notes Release Date: 02/06/2025 New Features Added UI elements for domain-wide call blocking in the Manager Portal and ensured blocking rules will be properly enforced by the Core Module. Feature is configured with the following ...

    • OneCloud v43 Release Notes | OneCloud Support Portal

      New Features Added Poly Edge E devices to Button Config and NDP. Added Grandstream GRP2670 to Button Config and NDP. Toggle Timeframe now allows for the selection of a remote user and timeframe allowing any phone to monitor another user's timeframe ...

    • Transfer a Call on Yealink Desk Phones | OneCloud Support Portal

      OneCloud features various ways to move calls around, including Attended Transfer, Blind (Unattended) Transfer, Voicemail Transfer, Hold, Park, and more. Blind Transfer Note: A Blind Transfer immediately goes directly to the recipient. Press the ...

    • Custom Call Center Agent Status | OneCloud Support Portal

      Call Center Supervisors can add custom agent statuses. Pre-defined statuses are broad descriptions such as "lunch", "break", and "available". By using a custom status, the Supervisor has increased granularity on call center reports. Note that custom ...