Yealink MP54 User Guide for OneCloud | OneCloud Support Portal

Yealink MP54 User Guide for OneCloud | OneCloud Support Portal




MP5 HARDWARE



Power LED Indicator

Note: The above introduces the default LED status. Your system administrator can configure the status of the power LED indicator.

ACCESSING SCREENS ON YEALINK TEAMS PHONES

Home Screen
You can enable home screen on your phone.
Procedure:
Go to  > Settings > Home screen. 



Accessing the Calls Screen
The Calls screen is displayed after the phone startup. You can place a call from the history entry or view the favorites information from the Calls screen
Accessing the Calendar
Screen You can access the Calendar screen to join or schedule meetings.
1. Tap Calendar.

Accessing the Voicemail
Screen You can listen to voicemails or place calls to contacts from the Voicemail screen. 
1. Tap More > Voicemail. 

Accessing the People Screen
You can access the People screen to manage all your contacts.
1. Tap More > People.

ENTERING DATA AND EDITING FIELDS

Using the On-screen Keyboard
Before using the on-screen keyboard to enter data, you need to know the function of the keys on the onscreen keyboard. The Teams phone supports the Android Keyboard (AOSP)- English (US) and Japanese IME input methods.
English input method as an example:



Using the On-screen Dial Pad
Instead of using the on-screen keyboard, you can also use the dial pad on the dialing screen to enter data. The on-screen dial pad only provides digit keys and the following special characters: * # , + ;.

Procedure:
1. Do one of the following:
  1. Pick up the handset.
  2. Press the Speakerphone key.
  3. Press the HEADSET key.
  4. Tap on the Calls screen.
2. Use the on-screen dial pad to enter numbers.

Using the Phone Keypad
Instead of using the on-screen keyboard, you can also use the phone keypad to enter data. The phone keypad only provides digit keys and the following special characters: * # , + ;.

Procedure:
Press digit keys, pound key, and star key on the phone or long press the pound key or star key to provide more characters.

SIGNING INTO MICROSOFT TEAMS ON YOUR DEVICE

Procedure:
1. Tap Sign in


You will be connected to the Company Portal automatically.
2. Enter your user credentials.
3. After the device signs in successfully, tap Got it.


Signing into Microsoft Teams vis Web Sign-in
Procedure:
1. Tap Sign in
You will be connected to the Company Portal automatically.
2. Tap Sign in from another device from the Sign in screen. 

3. Go to https://microsoft.com/devicelogin on your computer.
4. Enter the code shown on your device and select Next.
5. Enter your user credentials or select the desired account to sign in.
A confirmation message is displayed after you successfully sign into Microsoft Intune Company Portal.

Signing out of your device
After you sign out of your account, you can only use the phone settings feature.
Procedure:
1. Go to    > Settings > Sign out.
2. Select OK.

When the phone is not used, you can enable the phone lock to prevent unauthorized users from viewing or modifying phone information, such as your scheduled meetings. When the phone is locked, you can still answer the incoming call. If the administrator forcibly enables the phone lock feature on the Microsoft Teams & Skype for Business Admin Center, you cannot disable it on the phone. For more information, contact your system administrator.

Phone Lock
When the phone is not used, you can enable the phone lock to prevent unauthorized users from viewing or modifying phone information, such as your scheduled meetings. When the phone is locked, you can still answer the incoming call. If the administrator forcibly enables the phone lock feature on the Microsoft Teams & Skype for Business Admin Center, you cannot disable it on the phone. For more information, contact your system administrator.

Creating a Lock PIN
If your administrator sets security restrictions and enables the phone lock for you, you are prompted to set up a lock PIN, which is used for unlocking your phone.
Procedure:
1. Tap OK to create a lock PIN on the pop-up menu.
2. Enter the lock PIN in the New PIN field.
3. Enter the lock PIN again in the Confirm PIN field.
4. Tap OK.

Enabling Phone Lock
Procedure:
1. Go to  > Settings > Device Settings > Phone Lock.
2. Enable Lock Enable.
3. Enter the lock PIN in the New PIN field.
4. Enter the lock PIN again in the Confirm PIN field. You can use your lock PIN to unlock your phone.
5. Save the change.

Setting the Idle Timeout for Phone Lock
You can configure the idle timeout, after which the phone will be locked automatically.
About this task
Note: You can long press # key 3s to lock the phone.

Procedure:
1. Go to > Settings > Device Settings > Phone Lock.
2. Enter the unlock PIN and tap Unlock.
3. Tap the Idle time-out field and then select the desired value.
4. Save the change.

Unlocking Your Phone
Procedure:
1. Tap  on the touch screen.
2. Enter the unlock PIN.

Note: You will be forced to sign out after five unsuccessful unlock attempts.

Changing Your Lock PIN
You can change your lock PIN at any time.

Procedure:
1. Go to > Settings > Device Settings > Phone Lock.
2. Enter the unlock PIN and tap Unlock.
3. Enter the new lock PIN in the New PIN field.
4. Enter the lock PIN again in the Confirm PIN field.
5. Save the change.

Disabling Phone Lock
If your system administrator sets security restrictions and enables the phone lock, you are restricted from disabling it.
Procedure:
1. Go to  > Settings > Device Settings > Phone Lock.
2. Enter the unlock PIN and tap Unlock.
3. Disable Lock Enable


OPERATING CALLS

Switching among the Handset, Speakerphone and Headset Modes

You can select the desired mode before placing a call, or you can alternate among Speakerphone, headset, and handset modes during a call.
You can switch the audio output modes of a phone.
  1. Switching to handset mode: Pick up the handset.
  2. Switching to speakerphone (hands-free) mode: Press the Speakerphone key. The Speakerphone LED indicator glows green when the speakerphone is activated.
  3. Switching to headset mode: Press the HEADSET key. The HEADSET LED indicator glows green when the headset is activated

Placing Calls

You can use your phone like a regular phone to place calls in many ways easily.


Calling Contacts
Procedure:
Do one of the following:
  1. From the Calls screen, select the phone icon.
  2. Enter the contact account information to search for the desired contact.
  3. tap the phone icon beside the contact to place an audio call.
Tip: You can tap the search button to search for a contact. 

Dialing the Number

Procedure:

1. Do one of the following:

  1. Pick up the handset.
  2. Press the Speakerphone key.
  3. Press the Headset key.
  4. Press phone button on the calls screen.

2. Enter the contact number.

3. Tap Call Button.


Placing Multiple Calls
When you are in a call, you can hold your current call and place a new call. Only one active call (the call that has audio associated with it) can be in progress at any time.

Procedure:

1. During a call, tap  to return to the Calls screen.

2. Tap  on the Calls screen or tap  to search and then dial out the contact. The active call is placed on hold and the new call is set up.



Placing a Call from Call History
You can place calls to contacts from the call history list, which contains incoming, outgoing, and missed calls.

Procedure:
1. From the Calls > RECENT screen, tap the desired contact.
2. Tap Phone Button to place an audio call.

Placing a Call from Voicemail
Procedure:
1. From the Voicemail screen, tap the voice mail record that you want to call.
2. Tap Phone Button to place an audio call.


Placing an Emergency Call from a Locked Phone
Once locking the phone, you can dial an emergency number without having to unlock it.
Procedure:
1. Tap the lock icon on the touch screen.
2. Tap Emergency Call.
3. Enter an emergency number and then tap call.

Auto Dial for Extension Dialing
Tenant admins can add dial plans for their organization with normalization rules to enable extension dialing in Teams. Teams phones will auto dial in 3 seconds after an approved extension is dialed by the user using the dial pad.

Answering Calls
When you receive an incoming call on your phone, you can choose to answer it in various ways.

Answering a Call
Procedure:
Do one of the following:
  • Pick up the handset.
  • Press the Speakerphone key.
  • Press the HEADSET key.
  • Tap Phone Button
Answering a Call When in a Call
You can answer the incoming call when you are in an active call.
Procedure:
  1. Tap the phone button on the touch screen
  2. The active call is placed on hold and the incoming call becomes active.

Call Merge
You can merge the active call and the held calls on your phone.
Procedure:
During a call, tap  > merge with xx (xx refers to the contact name).


Note: If there are multiple calls on hold, you can choose one to merge. 

Muting and Unmuting Audio
You can mute the microphone during an active call so that the other party cannot hear you.
1. During a call, press the mute key on the phone or tap the mute key on the touch screen. The mute key glows red.

2. To unmute audio, press the mute key on the phone or tap the microphone key on the touch screen. The mute key glows green.


Holding and Resuming Calls
When you are in a call, you can place an active audio call on hold and resume the call when you are ready.

Placing a Call on Hold
During a Call, select > Put call on hold.

Resuming a Call
Do one of the following:
  • If only one call is placed on hold, tap Resume.
  • If multiple calls are placed on hold,tap  on the right side of the desired held call.

Ending or Rejecting an Active Call
Procedure:
Do one of the following:
  • Hang up handset.
  • Press Headset key.
  • Press Speakerphone key.
Transferring Calls

Performing a Blind Transfer Now
You can transfer calls to other contacts immediately without consulting with them first.

Procedure:
1. During a call, press > Transfer > Transfernow. The call is placed on hold.
2. Select the desired contact or search for a contact. Then the call is connected to the number which you are transferring to.
3. Select  to end the call or when the other party picks up it will end automatically.

Performing a Consultative Transfer
You can transfer calls to other contacts after consulting with them first.

Procedure:
1. During a call, press  > Transfer > Consult first.
2. Select the desired contact or search for a contact. After the party answers the call, select  > Transfer beside the contact. It prompts you whether to transfer the call or not.
3. Tap OK to complete the transfer.

Forwarding All Incoming Calls
You can set up your phone to forward all incoming calls to a specified destination.

Forwarding Calls to Voicemail
You can forward all incoming calls to your voicemail.
Procedure:
1. Go to > Settings > Calling.
2. Enable Call forwarding.
3. Tap the Forward to field and then select Voicemail.

Forwarding Calls to a Contact
You can forward all incoming calls to a contact or number.
Procedure:
1. Go to  > Settings > Calling.
2. Enable Call forwarding.
3. Tap the Forward to field and then select Contact or number.
4. Add the desired number. The incoming calls are automatically forwarded to the contact or number.

Forwarding Incoming Calls if Unanswered
You can configure the forwarded destination if the incoming call is not answered.
Procedure:
1. Go to  > Settings > Calling > If unanswered.
2. Select a desired forwarded destination:
  • Select Voicemail directly.
  • Tap Contact or number, add the target contact.

CONFERENCE CALLS 

This chapter provides basic operating instructions about initiating and managing a conference call.

Initiating a Conference
Procedure:
Do one of the following to place a call:
• From the Calls screen, select  beside the contact of the OK key.
• From the Voicemail screen, select the voicemail record that you want to call, and select .
• From the People screen, select the desired contact, and select the OK key.
2. Select , then select .
3. Enter the participant account information to search and then add members.
4. After the party answers the call, select Done to initiate a conference.

Holding and Resuming a Meeting
When you are in a meeting, you can put yourself on hold and resume the meeting when you are ready.

Putting Yourself on Hold
Procedure:
During a meeting, select  > Put me on hold.

Resuming a Meeting
Procedure:
Tap Resume

Managing the Conference Participants
Everyone in the conference call can manage call participants.

Muting All Conference Participants
Everyone can mute all other conference participants in the conference call. The participants being muted can only unmute themselves.

Procedure:
1. During the conference call, tap .
  • All participants are displayed in the participants list.
2. Tap Mute all.
  • All other participants in the conference call are muted. 

Muting Individual Conference Participants
Everyone can mute any other conference participants in the conference call.
Procedure:
1. During the conference call, tap .
  • All participants are displayed in the participants list.
2. Tap the desired participant and then select Mute participant.
  • The participant is muted.

Removing the Participants from the Conference
Everyone can remove other conference participants from the conference.
Procedure:
1. During the conference call, tap .
  • All participants are displayed in the participants list.
2. Tap the desired participant and then select Remove from the call.
  • The participant is displayed in the Other participants list and he/she receives a prompt that indicates he/she was removed from the conference.

Re-Inviting the Participants Who Have Been Removed
You can re-invite the participants who have been removed from the conference call from the Other participants list.
Procedure:
1. During the conference call, tap .
  • All participants are displayed in the participants list.
2. Tap the desired participant from the Other participants list and then select Invite in the Call.

Viewing the Details of Participants
You can view the details of participants who are in the conference call or in the lobby (Other participants list).
Procedure:
1. During the conference call, tap .
  • All participants are displayed in the participants list.
2. Tap the desired participant and then select View profile.

Adding Participants to a Conference Call
Everyone in the conference call can add others to the conference.
Procedure:
1. During the conference call, tap .
2. Select , then select .
3. Enter the participant account information to search and then add members.

Recording a Meeting
Any Teams meeting can be recorded to capture audio and video.

Note: Whiteboards cannot be captured in meeting recordings.
Procedure:
Tap > Start recording to record a meeting.
To stop recording, tap  > Stop recording 

Leaving the Conference
All participants can leave the conference at any moment.
Procedure:
Tap 
  1. Other participants remain connected.

VOICEMAIL 

Using the Voicemail
After you sign into the phone, all voice mails received on your account will be displayed on your phone. You can view the duration and receiving time of each voicemail stored in your voicemail. After reading the voicemail, you can delete it.

Listening to the Voicemail
Procedure:
1. From the Voicemail screen, tap the desired voicemail.
2. Tap Play button to play the voicemail.
3. To change the playback speed of the voicemail, tap 1x. You can also change the speed to 2× or .5×.
4. To pause the playback, tap pause button. Then tap play button to resume the playback.

Deleting Voicemail Messages
After you listen to a message you can delete it.
Procedure:
1. From the Voicemail screen, tap the desired voicemail.
2. Tap  at the bottom of the screen.
  • It prompts if you are sure to delete the voicemail.
3. Tap DELETE.

TEAMS DEVICE SETTINGS

Setting the Language
The default language of the device depends on what you set after the device starts up. You can change the language.
Procedure:
1. Go to  > Settings > Device Settings > Language.
2. Select the desired language.
  • It prompts if you are sure to change the language.
3. Tap OK.
Note: If your phone is set as a common area phone, go to  > Settings > Device Settings > Language (Admin only, default password: admin) to set the language.

Time and Date Display
You can set the time and date manually. The time and date format is also customizable.

Setting the Time and Date Manually
If your device cannot obtain the time and date automatically, you can set the time and date manually.
Procedure:
1. Go to  > Settings > Device Settings > Time & Date.
2. Tap Manual Settings from the Type field, and tap OK.
3. Enter the specific date and time in the Date and Time field respectively.

Changing the Time and Date Format
You can change the time and date format.

About the Task
The built-in date formats are listed below:

Prodecure:
1. Go to  > Settings > Device Settings > Time & Date.
2. Select the desired date format from the Date Format field.
3. Select the desired time format from the Time Format field.




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