Call Center Supervisors can add custom agent statuses. Pre-defined statuses are broad descriptions such as "lunch", "break", and "available". By using a custom status, the Supervisor has increased granularity on call center reports. Note that custom ...
Accept the incoming phone call. On the left side of the menu, you will see a switch. What this switch does is it will pin the panel to the left so that you have a larger view of the main screen. Now, we’ll go over the on-call controls starting with ...
New Features Added Poly Edge E devices to Button Config and NDP. Added Grandstream GRP2670 to Button Config and NDP. Toggle Timeframe now allows for the selection of a remote user and timeframe allowing any phone to monitor another user's timeframe ...
OneCloud V44.1 Release Notes New Features Added Snom M500 Button Builder and general support. Now, call blocking rules for the domain user will be applied to any user configured for allow/block. Currently, this only applies to "Users". Increase ...