Accept the incoming phone call. On the left side of the menu, you will see a switch. What this switch does is it will pin the panel to the left so that you have a larger view of the main screen. Now, we’ll go over the on-call controls starting with ...
Call Center Supervisors can add custom agent statuses. Pre-defined statuses are broad descriptions such as "lunch", "break", and "available". By using a custom status, the Supervisor has increased granularity on call center reports. Note that custom ...
New Features Added Poly Edge E devices to Button Config and NDP. Added Grandstream GRP2670 to Button Config and NDP. Toggle Timeframe now allows for the selection of a remote user and timeframe allowing any phone to monitor another user's timeframe ...
OneCloud V44.4 Release Notes Release Date: 10/07/2025 New Features AI Voice Agent functionality with comprehensive agent management system Agent Call History feature for tracking AI voice agent interactions Calendar integration capabilities for AI ...