Starting in v42, you will be able to use call park in your OneCloud browser-based WebPhone.
A new menu has been added to monitor your parked calls:
Calls can be added to your desktop work area as well.
You can dynamically, or selectively park calls for any call on your domain. Dynamically parked calls will be placed in the next available empty call park.
On the active call screen, you will now see an option to park the call.
Home Screen Buttons CALL CENTER | Click on the Headset icon to see Call Center options. This is the default start tab for your OneCloud WebPhone. CONTACTS | Click the Contact Card to view your Contacts. VOICEMAIL | Click the Cassette Tape to view ...
Welcome to the call center analytics user guide. This article has been designed to help familiarize you with the basic layout, as well as guide you through creating an analytics board and some advanced features. Accessing the Analytics Board Note: To ...
Call Center Supervisors can add custom agent statuses. Pre-defined statuses are broad descriptions such as "lunch", "break", and "available". By using a custom status, the Supervisor has increased granularity on call center reports. Note that custom ...
OneCloud has had extensive call center capabilities available through the portal for users who manage or participate in call queues. These statistics and features are now available on the WebPhone. The functionality is on by default, and available ...
Log into the OneCloud portal - https://myonecloud.com. On the upper right corner, click on the applications menu, then select the Webphone to open it. The Webphone will open in a new window. To install the Desktop app, click on the download icon in ...