Note: Only Office Admins and Call Center Managers are able to change another individual Agent’s status in a queue.

1. Click on Call Center in the top navigation area.

2. Click on the Edit Agents icon next to the queue your agent is in.

3. Click the Edit Agent icon next to the agent you wish to edit the status for.

4. Change the Agent’s status to “Online” or “Offline”.

Note: Agent Status can be set per queue. If your agent is in more than one queue, you will need to log the agent into all queues separately this way.