Salesforce
OneCloud: Trigger a Flow from Incoming Calls on Salesforce
Prerequisites This article assumes you have already installed OneCloud for Salesforce. To manage call centers, call center users, call center directories, and Softphone layouts, you must have the permissions to Manage Call Centers. Trigger a Screen ...
OneCloud: Deploying OneCloud for Salesforce
Pre-requisites OneCloud Add-on License (per User) Salesforce License: -Professional (with API Add-on) -Enterprise -Unlimited Salesforce Administration Access Salesforce Lightning Apps Deployment Steps Call Center In Salesforce Setup, search for Call ...
OneCloud: OneCloud for Salesforce User Guide
Logging In Click on the OneCloud tray tab within Salesforce. A login option should appear. Use your OneCloud credentials to log in. Some users might see the following error when logging in for the first time. Please attempt to login again. If the ...
OneCloud for Salesforce: Edit Fields displayed for Searched Objects
Prerequisites This article assumes you have already installed OneCloud for Salesforce. To manage call centers, call center users, call center directories, and Softphone layouts, you must have the permissions to Manage Call Centers. Edit Fields ...