CX Agent Fundamentals Articles
CX Agent Fundamentals: Multiple Interactions | OneCloud Support Portal
When on a call and you need help or additional information, head to the chat bubble icon located on the left. Click on personal chats to find someone that you can talk to that can help you with your situation. Send your message. In the example below, ...
CX Agent Fundamentals: Using the Phone | OneCloud Support Portal
Accept the incoming phone call. On the left side of the menu, you will see a switch. What this switch does is it will pin the panel to the left so that you have a larger view of the main screen. Now, we’ll go over the on-call controls starting with ...