CX Agent Fundamentals Articles
OneCloud CX | How to Answer an Incoming Call
How to Answer an Incoming Call When a call is delivered to your desktop, you will hear a ringing tone in your headset, and you will see a call alert pop-up window indicating an incoming call. Click Accept to take the call. Your state will change from ...
OneCloud CX | How to Log Out
How to Logout of OneCloud CX To logout your working session, click the Logout icon in the upper right corner of the desktop. A dialog window will appear asking you to confirm the intention to logout of your working session 3. Click OK to confirm. If ...
OneCloud CX | Ringtone and Alerts Setup Guide
Ringtone and Alerts Setup Guide This article provides step-by-step instructions to change the volume of incoming calls/chats in the OneCloud CX Agent Desktop system. Purpose The Ringtones and Alerts setting lets you customize the volume of external ...
CX Agent Fundamentals: Multiple Interactions | OneCloud Support Portal
When on a call and you need help or additional information, head to the chat bubble icon located on the left. Click on personal chats to find someone that you can talk to that can help you with your situation. Send your message. In the example below, ...
CX Agent Fundamentals: Using the Phone | OneCloud Support Portal
Accept the incoming phone call. On the left side of the menu, you will see a switch. What this switch does is it will pin the panel to the left so that you have a larger view of the main screen. Now, we’ll go over the on-call controls starting with ...